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- Tasks: Lead the redesign and improvement of customer journeys for Yorkshire Water.
- Company: Join Yorkshire Water, ensuring clean water for over 5.4 million people.
- Benefits: Enjoy a salary up to £60,000, hybrid working, and a fantastic benefits package.
- Why this job: Be part of a team that transforms customer experiences and drives positive change.
- Qualifications: Strong communication, analytical skills, and a passion for customer satisfaction required.
- Other info: Opportunity for personal growth in a dynamic, evolving industry.
Company description:
Water Utility Company based in Yorkshire region of England.
Job description:
Customer Journey Lead
We offer a salary up to £60,000.00 per annum, depending on experience
- A company car allowance scheme, worth £6,000 per year
- Annual incentive related bonus (up to 15% of annual salary, applicable to the 2026/2027 performance year)
- Private health care (self only)
- Attractive pension s…
Customer Journey Lead employer: Yorkshire Water
Contact Detail:
Yorkshire Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Journey Lead
✨Tip Number 1
Familiarise yourself with customer journey mapping techniques. Understanding how to visually represent customer experiences will help you articulate your ideas effectively during interviews.
✨Tip Number 2
Research Yorkshire Water's current customer journey initiatives. Being knowledgeable about their existing processes and challenges will allow you to propose relevant improvements and demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare examples of how you've influenced stakeholders in previous roles. Highlighting your negotiation and conflict management skills will show that you can drive positive change within the company.
✨Tip Number 4
Practice presenting complex concepts in simple terms. This skill is crucial for the Customer Journey Lead role, so consider rehearsing with friends or family to refine your communication style.
We think you need these skills to ace Customer Journey Lead
Some tips for your application 🫡
Understand the Role: Before you start writing, make sure you fully understand the responsibilities and skills required for the Customer Journey Lead position. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling Cover Letter: Your cover letter should not just repeat your CV. Use it to tell a story about your passion for customer experience and how your previous roles have prepared you for this position. Be specific about your achievements and how they relate to the job.
Highlight Relevant Experience: In your CV, focus on experiences that demonstrate your ability to improve customer journeys. Use metrics and examples to show how you've successfully influenced stakeholders and driven positive change in previous roles.
Showcase Your Analytical Skills: Since the role requires analytical abilities, include examples of how you've used data to inform decisions or improve processes. Mention any tools or methodologies you are familiar with that can support customer journey mapping and analysis.
How to prepare for a job interview at Yorkshire Water
✨Understand the Customer Journey
Make sure you have a solid grasp of what a customer journey entails. Be prepared to discuss how you would approach designing and improving customer experiences, and be ready to share examples from your past work that demonstrate your understanding.
✨Showcase Your Analytical Skills
Highlight your ability to translate data and insights into actionable strategies. Prepare to discuss specific instances where you've used data to identify pain points or opportunities for improvement in customer journeys.
✨Communicate Clearly and Effectively
Practice articulating complex concepts in a simple manner. You may be asked to explain your ideas to both technical and non-technical stakeholders, so being able to communicate clearly is crucial.
✨Demonstrate Your Customer-Centric Mindset
Be ready to discuss your passion for delivering exceptional customer experiences. Share examples of how you've advocated for customers in previous roles and how you plan to do so in this position.
