At a Glance
- Tasks: Assist customers with incidents and ensure their needs are met effectively.
- Company: Join Yorkshire Water, a leading water utility company in the heart of England.
- Benefits: Enjoy a competitive salary, bonus, pension scheme, and wellness perks.
- Other info: Exciting career growth opportunities with a supportive team environment.
- Why this job: Make a difference in customer service while enjoying great work-life balance.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 29723 - 36991 € per year.
Company description: Water Utility Company based in Yorkshire region of England.
Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:
- We offer a salary from £29,723 - £36,991 per annum dependant on experience
- Annual performance related bonus
- Attractive pension scheme (up to 10% company contribution)
- Life assurance cover of 4 times pensionable salary
- 25 days annual leave plus bank holidays plus an extra wellness day!
- A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
- Retail savings scheme
- Online GP service, cycle to work scheme, gym membership discounts and many more!
Where I'd work: This role will initially be based in the Service Centre, Bradford but we're moving our office to Leeds Valley Park in summer 2026, so you'll be based there in the future.
Work type: This is a permanent position, working full time, you will be expected to work between 6am and 10pm working under the discretion of the manager and needs of the team. This will include weekends and bank holidays.
The basic hours of work are an average 222 hours per 6-week rota period, available locally.
Customer Incident Advisor employer: Yorkshire Water
Yorkshire Water is an exceptional employer, offering a supportive work culture that prioritises employee well-being and growth. With competitive salaries, a comprehensive benefits package, and opportunities for professional development, employees can thrive in a dynamic environment while contributing to the vital service of water management in the Yorkshire region.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Incident Advisor
✨Tip Number 1
Network like a pro! Reach out to current employees at Yorkshire Water on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Incident Advisor role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and incident management. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively!
✨Tip Number 3
Show your enthusiasm for the company! Research Yorkshire Water’s values and recent projects, and be ready to discuss how you can contribute to their mission during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Customer Incident Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Incident Advisor role. We want to see how you can bring value to our team!
Show Your Personality:Don’t be afraid to let your personality shine through in your written application. We’re looking for someone who fits well with our culture, so a bit of your unique flair can go a long way!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Yorkshire Water
✨Know Your Stuff
Make sure you understand the role of a Customer Incident Advisor. Familiarise yourself with common customer service scenarios in the water utility sector. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Incident Advisor, you'll need to communicate effectively with customers. Prepare examples of how you've handled difficult conversations or resolved conflicts in the past. This will demonstrate your ability to manage customer incidents with empathy and professionalism.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle specific incidents, such as a customer complaint about water quality. Practising these scenarios can help you articulate your thought process and problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
