At a Glance
- Tasks: Manage customer cases and provide support during out-of-hours shifts.
- Company: Leading water utility company in Yorkshire with a strong community focus.
- Benefits: Competitive salary, generous leave, wellness days, and a robust pension scheme.
- Other info: Exciting career progression opportunities and a supportive work environment.
- Why this job: Join a vital service and make a difference in people's lives every day.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 28895 - 35754 £ per year.
Company description: Water Utility Company based in Yorkshire region of England.
We offer a salary from £28,895 - £35,754 per annum depending on experience (Also includes a 20% shift allowance in addition to the base salary).
- Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
- Attractive pension scheme (up to 12% company contribution)
- Development opportunities in line with the Customer Case Manager progression plan
- 25 days annual leave plus bank holidays plus two wellness days!
- Life assurance cover of 4 times pensionable salary
- A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
- Retail savings scheme
- Online GP service, cycle to work scheme, gym membership discounts and many more!
Location: This is a site based role, it will initially be based in Bradford but we are moving our office to Leeds Valley Park in summer 2026, so you’ll be based there in the future.
Work type: This is a permanent opportunity. You will be working full time, 37 hours per week. You will be working 20:00pm - 08:00am working on a rotational shift pattern across Monday to Sunday.
Customer Case Manager - Out of Hours employer: Yorkshire Water
As a leading Water Utility Company in the Yorkshire region, we pride ourselves on being an excellent employer that values our employees' well-being and professional growth. With a competitive salary, generous benefits including a robust pension scheme and wellness days, and a commitment to development opportunities, we foster a supportive work culture that prioritises employee satisfaction. Our upcoming move to Leeds Valley Park will enhance our working environment, making it an exciting time to join our team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Case Manager - Out of Hours
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Customer Case Managers. We can practice our answers with a friend or in front of the mirror to boost our confidence.
✨Tip Number 3
Show off your personality during interviews! Companies love candidates who fit their culture, so let your enthusiasm for the role shine through.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep us fresh in their minds and show our genuine interest in the position.
We think you need these skills to ace Customer Case Manager - Out of Hours
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Case Manager role. Highlight relevant experience and skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a perfect fit. Keep it engaging and personal – we love a good story!
Showcase Your Customer Service Skills:As a Customer Case Manager, your ability to handle customer queries is key. In your application, give examples of how you've successfully managed customer interactions in the past. We want to know how you can make a difference!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s straightforward and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Yorkshire Water
✨Know Your Stuff
Make sure you understand the role of a Customer Case Manager and the specific responsibilities that come with it. Brush up on the water utility sector, especially in Yorkshire, so you can speak confidently about how your skills align with the company's mission.
✨Showcase Your Customer Service Skills
This role is all about handling customer cases effectively, so be ready to share examples from your past experiences. Think of situations where you resolved issues or went above and beyond for a customer, and be prepared to discuss these in detail.
✨Prepare for Shift Work Questions
Since this position involves working out of hours, be ready to discuss your availability and how you manage work-life balance. Companies want to know you're comfortable with the shift pattern and can handle the demands of night shifts.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready that show your interest in the company and the role. You might ask about the team you'll be working with or how success is measured in this position. This not only shows your enthusiasm but also helps you gauge if the job is right for you.
