At a Glance
- Tasks: Lead contract administration and build strong relationships with contractors to ensure service excellence.
- Company: Join Yorkshire Water, a vital provider of clean water and wastewater services.
- Benefits: Competitive salary, generous leave, wellness days, and a fantastic benefits package.
- Other info: Hybrid working model with exciting growth opportunities in a dynamic industry.
- Why this job: Make a real impact on communities and the environment while developing your career.
- Qualifications: Experience in contract management and strong relationship-building skills required.
The predicted salary is between 50663 - 63329 £ per year.
Company description: Water Utility Company based in Yorkshire region of England.
We offer a competitive salary, depending on experience (£50,663 - £63,329), annual incentive related bonus (£1000 maximum bonus opportunity for the performance year), attractive pension scheme (up to 12% company contribution), development opportunities in line with the NEC Service Manager progression plan, 25 days annual leave plus bank holidays plus 2 extra wellness days, life assurance cover of 4 times pensionable salary, and a great benefits package including health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Additional benefits include a retail savings scheme, online GP service, cycle to work scheme, gym membership discounts, and many more!
Location: This role will initially be based in Bradford but we are moving our office to Leeds Valley Park in summer 2026, so you will be based there in the future. Hybrid working (1 to 2 office days a week Bradford/Leeds).
Work type: Permanent, 37 hours per week, Monday to Friday.
We have an exciting opportunity for a NEC Service Manager to join the Commercial team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers.
What we do: Here in Yorkshire, we ensure that over 5.4 million people living in the region and the millions of visitors can rely on our services, having clean and safe drinking water and that their wastewater is taken away. We look after communities, protect the environment, and plan to manage Yorkshire's water, today, tomorrow, 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, playing a key role in the region's health, wellbeing, and prosperity.
The Commercial team is crucial in meeting the changing expectations of customers and regulators. Join Yorkshire Water as a Service Manager for the Wastewater Services Agreement (WwSA) and play a pivotal role in delivering a high-performing, collaborative contract environment. Acting as the named Service Manager under an NEC4 Term Service Contract, you will take ownership of contract administration, ensuring both Yorkshire Water and its contractors meet their obligations while driving efficiency and value. You will work closely with a range of stakeholders to assess and manage compensation events, using data-driven insights to support fair and effective decision-making.
This is a fantastic opportunity to combine commercial expertise, relationship management, and operational insight to influence performance and make a tangible impact on service delivery.
Where you fit in: As our NEC Service Manager, you will:
- Lead the effective administration of the Wastewater Services Agreement (WwSA) in line with NEC4 Term Service Contract (Option A), ensuring timely responses to early warning notices and compensation events and maintaining full compliance with contractual obligations.
- Build and strengthen collaborative relationships with contractors, adopting a proactive, solutions-focused approach to resolve challenges and drive positive outcomes.
- Organise, chair, and facilitate meetings relating to early warning notices and compensation events, ensuring clear communication and timely decision-making.
- Provide robust assurance that all parties are operating in line with contractual requirements by reviewing documentation and evidence and developing assurance plans in partnership with Commercial Investment.
NEC Service Manager in Cornwall employer: Yorkshire Water
Yorkshire Water is an exceptional employer, offering a competitive salary and a comprehensive benefits package that includes an attractive pension scheme and generous annual leave. With a strong focus on employee development and a supportive work culture, staff can thrive in their roles while contributing to the vital services that ensure clean and safe water for millions. The upcoming move to Leeds Valley Park enhances the workplace environment, making it an exciting time to join a company dedicated to community and environmental stewardship.
