Customer Compliance Agent in Bradford

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a salary from £27,717 - £34,296 per annum depending on experience
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Customer Compliance Agent progression plan
• 25 days annual leave plus bank holidays – plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: These roles will initially be based in Bradford but we’re moving our office to Leeds Valley Park in Summer 2026, so you’ll be based there in the future, with a hybrid working arrangement in place, a mix of office and home working.

Work type: These are permanent opportunities. You will be working full time, 37 hours per week, Monday – Friday within a working window of 8:00am-6:00pm.

We have an exciting opportunity for a number of Customer Compliance Agents to join our Customer Management Centre and be key in supporting effective day to day customer compliance administration.

What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this. We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

Where you fit in: We currently have an exciting opportunity for a number of Customer Compliance Agents to join the Customer Management Centre at Yorkshire Water. You will provide comprehensive administrative and operational support to ensure all customer Guaranteed Standard Scheme (GSS) payments are processed accurately, consistently, and in line with internal policies, regulatory requirements, and customer outcome standards. You’ll be working as part of the complaints and compliance area where you will be responsible for supporting effective day to day compliance administration to support a culture of 100% compliant, 100% of the time. You will work in accordance with our customer promise and company strategy, ensuring we do what’s right for customers and right for the environment.

Responsibilities:

• Maintain full and accurate audit trails for all payments, decisions, and escalations.
• Relay key information back to stakeholders and understand themes and key data points to ensure our processes are compliant and customer first.
• Provide Administrative support to the wider department.
• Assist with preparation of information and documentation for internal reviews, audits, and quality assurance activities.
• Manage shared inboxes and task queues, ensuring queries are logged, allocated, and progressed within agreed timescales.

What skills are we looking for:

• Strong IT skills as you will be using a range of company IT systems in the role
• Excellent administrative skills with excellent attention to detail
• Ability to follow defined processes, controls and checklists consistently
• Passionate about delivering excellent Customer Experiences
• Able to work on own initiative and use problem solving skills.
• Demonstrates a can-do attitude and a solution focused approach.
• Excellent communication skills – both written and verbal.
• Comfortable working in a performance driven environment – 1:1 coaching, and feedback will be provided to support ability to improve own performance
• Adaptable to change and being flexible to different options/ways of working
• Self-driven and willing to learn and develop in the role.

Recruitment Process: If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required. Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.