Collections Customer Service Advisor in Bradford

Do you want to work for a company which has been voted in the top 50 ‘Best Large Company to Work For in the UK’ awards? We have an exciting opportunity at Loop (Yorkshire Water’s award-winning sister company) to join our Collections Department as a Customer Service Advisor. Starting salary £25,869 with a clear progression path which can eventually earn you a salary of £30,640 plus an attractive pension, annual performance related bonus, 25 days annual leave plus 1 Wellness Day.

The working pattern will be between the hours of 09:30–18:00 Monday – Friday and alternative Saturday 9:00‑15:00. Hybrid working is available (normally within 26 weeks but this will be under your manager’s discretion). Location: Bradford, Thornbury. Start date: 1st June 2026. Closing date: 20th April 2026.

Please note: Within this application process for your application to be considered you must add a cover letter along with your CV outlining why you feel you are a suitable candidate for this position and what you can bring to the role. The quality of your covering letter is important for a successful application.

What’s in it for you:

• We’re committed to providing a work environment that supports your well-being and allows you to maintain a healthy work-life balance.
• Annual company performance related bonus.
• 25 days annual leave plus bank holidays – plus an extra wellness day!
• Attractive pension scheme (up to 12% company contribution).
• Occupational Health team to look after your wellbeing and fully trained first aiders.
• Free parking & prayer room on site.
• Regular events to recognise and celebrate our employee’s diverse cultures.
• We raise money for charities chosen by you.
• Flexible benefits package, including health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Access to a retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and many more.
• Career enhancement and development opportunities through our Development Framework and Progression plans.

What the role will involve:

• Provide exceptional customer services to all Yorkshire Water customers, using effective internal and external collections strategies.
• Set realistic payment plans to help the customer out of debt and stop any further action.
• Identify the best call resolution for both the customer and Yorkshire Water.
• Handle calls within service level requirements aiming to deliver excellent customer experience.
• Ensure Customer Promise is at the heart of every call.
• Build rapport with colleagues and team managers across all business areas.

What key skills are we looking for:

• 6 months experience or more in a customer service environment.
• Good Maths & English skills (GCSE Level 4 Pass or equivalent).
• Emotional intelligence skills – the ability to listen and understand customer needs, demonstrating empathy and care.
• Confident verbal and written communication skills.
• Ability to adapt to change and work flexibly.
• Strong IT skills and ability to use multiple systems.
• Motivated to work in a fast‑paced, performance‑driven environment.
• Attention to detail to ensure accuracy for customers.
• Previous contact centre experience.
• Ability to maintain good relationships with key stakeholders.
• Negotiating & influencing skills.
• Experience in training and supporting colleagues.

What we do:

Loop is a contact centre dealing with billing calls for Yorkshire Water, providing a range of other services including income collection & debt recovery. Colleague wellbeing and a genuinely positive work experience for all are key priorities. We achieve this through our Wellbeing strategy and our Great Place Work Team.

If you’ve got experience in customer services and want to help us deliver great service for our customers then click apply now, we would love to hear from you.

Please note: If you are successful in securing the role, you will need to be available for an induction training programme which is Monday‑Friday, 9am until 5pm for a 5‑week period from the start date. The closing date for this role is 20th April but this may be brought forwards if we receive a high number of applications.