Network Performance and Assurance Manager in Bradford, Yorkshire

Company description: Water Utility Company based in Yorkshire region of England.

We offer a competitive salary, depending on experience up to £70,000.00. A car allowance of £600 per month/£7,200 per year. Annual incentive related bonus (up to 20% of annual salary). Private health care (Self and partner, if applicable). Attractive pension scheme (up to 12% company contribution). Life assurance cover of 4 times pensionable salary. 25 days annual leave plus bank holidays plus an extra two wellness days! A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme. Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: This role will initially be based in Bradford but we are moving our office to Leeds Valley Park in September 2026, so you will be based there in the future. We offer hybrid working (3 office days a week Bradford/Leeds). Work type: Permanent. 37 hours per week, Monday to Friday.

We have an exciting opportunity for a Network Performance and Assurance Manager to join the team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers.

What we do! Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this. We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region and play a key role in the region's health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The Network Performance and Insight Team are a key part of how we plan to meet the changing expectations of customers and regulators. The Network Performance & Insight team provides the operational assurance and performance control that underpins Yorkshire Water's wastewater outcomes. The team ensures that sewer flooding performance, network health and protection obligations are managed consistently, compliantly and right first time, with a strong focus on internal and external sewer flooding, collapses, blockages and network protection.

Sitting between strategy and frontline delivery, the team provides a critical assurance layer ensuring controls are robust, data is accurate, learning is captured, and interventions are targeted where they will have the greatest impact. By leading specialist capability across Network Escapes and Network Health, the team delivers clear governance, insight and intelligence that enables confident operational decision making. Through a deep understanding of root causes, performance risk and network behaviour, the team plays a pivotal role in Yorkshire Water's sewer flooding strategy and ODI delivery, supporting both tactical interventions and long term resilience. This work ensures the right controls are in place to prevent repeat incidents, strengthen compliance, and deliver industry leading wastewater performance.

Where you fit in! As our Network Performance and Assurance Manager you will:

• Lead and performance-manage network performance and assurance teams, embedding strong ownership, accountability and safety culture.
• Own the in-year delivery and assurance of ISF, ESF, collapse and blockage performance, ensuring risks are identified, controlled and mitigated.
• Provide central governance and operational assurance over incidents, investigations, data quality and regulatory compliance.
• Manage the Network Protection function, delivering targeted, risk-based compliance and enforcement to protect network performance.
• Act as the operational interface between frontline teams, performance, strategy, analytics and asset management to ensure alignment and usable outputs.
• Translate strategic priorities into clear operational expectations, controls and performance measures.
• Lead regular performance and assurance reviews, identifying trends, root causes, repeat risks and opportunities for improvement.
• Embed learning from incidents, audits and industry engagement to drive continuous improvement and reduce repeat network failures.

What skills & qualifications you will need:

• Demonstrated senior leadership experience within wastewater operations, performance management or strategic roles, delivering outcomes in a complex, regulated environment.
• Expert understanding of sewer flooding, collapses, blockages and network protection, including network behaviour, risk drivers and regulatory obligations.
• Proven ability to provide authoritative performance insight and assurance to senior leaders, supporting evidence-based decision-making and regulatory confidence.
• Track record of leading and embedding change at scale, driving sustained performance improvement across multiple operational teams and functions.
• Highly effective strategic communicator and influencer, able to align operational, technical and executive stakeholders around shared priorities.
• Strong personal accountability and operational credibility, underpinned by deep knowledge of wastewater processes and systems, with a full UK driving licence to operate across multiple sites.

You will also benefit from having:

• Advanced performance assurance and regulatory interpretation capability.
• Broader leadership exposure across network resilience and asset protection.
• Enhanced cross-functional delivery and influence across strategy, operations and analytics.
• Broader understanding of asset strategy and long-term planning.

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

If you’ve got experience in these areas and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible. Closing date for this role is the 14th June. No agencies please.