At a Glance
- Tasks: Ensure first-time fixes for customers and manage sewer system performance.
- Company: Join Yorkshire Water, a leader in essential water services.
- Benefits: Competitive salary, company van, generous leave, and wellness days.
- Other info: Flexible working patterns and excellent career development opportunities.
- Why this job: Make a real impact on customer satisfaction and environmental protection.
- Qualifications: Customer-facing experience and strong problem-solving skills required.
The predicted salary is between 32594 - 40724 € per year.
Benefits
- Salary range of £32,594 to £40,724 depending on experience.
- Company van.
- Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year).
- Attractive pension scheme (up to 12% company contribution).
- Development opportunities in line with the Network Controller progression plan.
- 25 days annual leave plus bank holidays – plus an extra two wellness days!
- Additional days in lieu of working any bank holidays.
- Life assurance cover of 4 times pensionable salary.
- A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
- Retail savings scheme.
- Online GP service, cycle to work scheme, gym membership discounts and many more!
About the role
Yorkshire Water is looking for a Network Controller to join our Customer Field Services department. This is a mobile consumer service role covering South Yorkshire based at our Blackburn Meadows site. The role will help provide the best service to customers.
Working type
Permanent. 37 hours per week, rotational patterns. Required to participate in out of hours standby. Flexibility outside core hours is essential.
What we do!
We provide essential water and wastewater services to people in Yorkshire, protecting the environment and ensuring clean water. We also focus on customer satisfaction and regulatory compliance.
Where you fit!
Field‑based role with some office work. Works with management to improve customer service and sewer system performance. Ensures first‑time fix solutions, investigates escalated issues, supports operation teams, uses IT systems, adheres to health and safety, and promotes cost‑effective resolution.
Responsibilities
- Ensure first‑time fix for customers and the environment while raising quality follow‑on work as per standards and specifications.
- Take ownership of investigations linking to ODI performance, resolving or progressing escalated sewer system issues in a timely manner.
- Support asset plans for network maintenance to eliminate escapes.
- Work closely with Yorkshire Water teams and contracted partners on site to resolve and manage escalated operational issues on the sewer network.
- Conduct thorough investigations of escalated issues to prevent repeat customer contacts and support operational teams with asset problem investigations.
- Utilise IT systems to collate information and relay feedback and progress rechargeable works.
- Ensure Health and Safety working practices and procedures are always complied with.
- Demonstrate financial awareness and provide technical support to ensure first‑time resolution and promote the most cost‑effective solution.
Skills, experience and training
- Previous experience in a customer‑facing related role with face‑to‑face communication is an essential requirement.
- Previous wastewater experience and a good knowledge of drainage and sewer networks.
- Strong health & safety background and proficiency in IT systems and technical equipment.
- Excellent problem‑solving skills to diagnose root causes and capture evidence and feedback.
- Excellent communication skills are essential with the ability to influence outcomes and deliver against business targets.
- Full valid driving licence (with no more than six points).
- Flexible attitude, ability to develop and maintain effective internal and external relationships, and to demonstrate Yorkshire Water values.
- Ability to work in confined spaces and pass strict medical criteria (BMI, vision, blood pressure, hearing and spirometry tests).
- Support for flexible working patterns and job‑share options where possible to balance work and life.
Closing information
Closing date: 05 June 2026. Interviews to be announced shortly. Pre‑employment checks include a Basic Disclosure Check, potential security vetting, and a medical questionnaire. All roles are subject to medical testing when required.
Equal Opportunities Statement
We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability or condition that requires changes to the recruitment process, please include this information in your application and we will discuss reasonable adjustments.
Network Controller in Blackburn employer: Yorkshire Water
Yorkshire Water is an exceptional employer, offering a comprehensive benefits package that includes a competitive salary, generous pension contributions, and numerous wellness initiatives. With a strong focus on employee development and a supportive work culture, staff are encouraged to grow within their roles while contributing to vital water and wastewater services in South Yorkshire. The company promotes a flexible working environment, ensuring a healthy work-life balance for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Network Controller in Blackburn
✨Tip Number 1
Get to know the company! Research Yorkshire Water and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences relate to the responsibilities of a Network Controller. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Network Controller in Blackburn
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the Network Controller role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Customer Service Skills:Since this role is all about providing top-notch service, share specific examples of how you've excelled in customer-facing roles. We want to see your problem-solving skills and how you handle tricky situations!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you're a great fit!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Yorkshire Water
✨Know Your Stuff
Make sure you brush up on your knowledge of drainage and sewer networks. Familiarise yourself with Yorkshire Water's services and how they impact customer satisfaction. This will show that you're genuinely interested in the role and understand its importance.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully diagnosed issues and provided effective solutions. Highlight your ability to think on your feet, especially in customer-facing situations, as this is crucial for a Network Controller.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since excellent communication skills are essential for this role, consider doing mock interviews with friends or family to refine your delivery and ensure you can influence outcomes effectively.
✨Demonstrate Flexibility
Be ready to discuss your flexibility regarding working hours and your willingness to participate in out-of-hours standby. This shows that you’re committed to the role and can adapt to the demands of the job, which is key for success in this position.
