Contract Delivery Network Specialist in Birmingham

Company description: Water Utility Company based in Yorkshire region of England.

We offer a competitive salary, depending on experience £43,239 to £54,049. A company car or cash allowance through our Business Needs User status. Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year). Attractive pension scheme (up to 12% company contribution). Development opportunities in line with the Contract Delivery Network Specialist progression plan. 25 days annual leave plus bank holidays plus an extra two wellness days! Life assurance cover of 4 times pensionable salary. A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme. Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: This role is regional however predominantly it will cover the South of our region in Yorkshire. Work type: Permanent. 37 hours per week, Monday-Friday.

At Yorkshire Water, we do far more than supply water and take wastewater away. We protect communities, safeguard the environment, and care for Yorkshire's water 24/7, 365 days a year supporting the health, wellbeing and prosperity of the region. With new environmental legislation, major investment and rising customer expectations, it's an exciting time to join the water industry. Our team plays a key role in meeting these challenges and shaping a more sustainable future for Yorkshire.

You will provide expert technical support and guidance to service partners across all aspects of combined sewage overflow (CSO) asset operation and proactive maintenance, supporting Customer Field Services and the wider business. The team plays a vital role in delivering safe, compliant and high quality CSO maintenance, reducing repeat issues, protecting customers and the environment, and driving operational excellence across the sewerage network.

This is a varied field and office based role, focused on coaching service partners, assuring inspection quality, promoting first time fix, and reviewing customer complaints to ensure the right actions are taken. Your work will directly improve sewer performance, customer experience and environmental outcomes across the region.

As our Contract Delivery Network Specialist you will:

• Deliver excellent customer service, putting people at the heart of everything you do and ensuring individual actions contribute to wider team and business objectives.
• Provide technical support and guidance to service partners carrying out CSO inspections and operational activity, promoting safe, compliant and first-time-fix delivery.
• Lead on health, safety and risk management, including reviewing and creating RAMS, issuing confined space permits, and ensuring all issues are reported and managed via Safeguard.
• Coach, train and support colleagues and service partners, ensuring consistent standards, safe working practices and high-quality inspections are achieved and evidenced.
• Support incident response for pollution and flooding events, providing technical input, documentation and assurance to help teams manage incidents effectively and prevent repeats.
• Investigate, review and resolve operational incidents and service partner issues, driving a zero-repeat culture and validating technical and financial follow-on work.
• Work closely with Asset Management and internal stakeholders to secure appropriate funding routes, manage capital triggers and ensure asset failures are resolved effectively.
• Drive continuous improvement and productivity, improving ways of working, use of technology, cost-effective solutions and consistent application of processes to protect customers and the environment.

What skills & qualifications you will need:

• Strong experience in health and safety management, including the use of formal systems, processes and safe working practices.
• Ability to work effectively in a fast-paced operational environment, managing day-to-day workloads, prioritising tasks quickly and intervening to mitigate risk.
• Good understanding of sewerage systems and operational performance issues, ideally gained within the water, wastewater or wider utilities sector.
• Strong customer focus, with experience in customer-facing roles and the confidence to communicate clearly with customers and stakeholders face to face.
• Proven ability to influence decisions and build effective working relationships, both internally and externally, supported by accurate evidence capture and feedback.
• IT-literate and operationally competent, with experience using relevant systems, appropriate accreditation for high-pressure jetting equipment, and a full UK driving licence.

You will also benefit from having:

• An ability to drive a learning and sharing culture across teams.
• Experience of driving sustainable performance against challenging business targets.
• Previous experience in a commercially orientated and/or regulated environment.
• Previous experience gained within the water or wastewater sectors or within the broader utilities, process or manufacturing industry sectors.

Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

If you've got experience in the above or as a Delivery Network Specialist and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible. Closing date will be the 10th May 2026. No agencies please.