24/7 Duty Ops Scientists

Company description:

Water Utility Company based in Yorkshire region of England.

Job description:

Duty Operations 24/7 Scientist (Water Quality)

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, from £32,586 to £40,733 depending on experience.
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year).
• Attractive pension scheme (up to 10% company contribution)
• Development opportunities in line with the Duty Ops 24/7 Scientist progression plan
• 25 days annual leave plus bank holidays plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: We have 3 x Duty Ops Scientist opportunities to join the Water Quality & Production department at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? The Duty Operations Scientist will be based in the Service Delivery Centre, at our Buttershaw site in Bradford.

Work type: Permanent. Working a 12-hour per day, shift pattern nominally 9am until 9pm.

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, its so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshires water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the regions health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Water Quality & Production are a key part of how we plan to meet the changing expectations of customers and regulators.

The Duty Ops Scientist will deliver asset and operational excellence in pursuit of health and safety excellence; regulatory compliance; operational integrity and resilience; operational efficiency and business plan out performance.

The role will transform Water Quality into a safe, integrated, productive, and reliable entity. Drive significant improvements in productivity through improved ways of working and consistent application of IT and technology and regulations.

Where you fit in:

As our Duty Ops Scientist, you will:

• To undertake the centrally based role of water quality consultant providing water quality support and a focal point within the centre for the business.
• An ability to solve problems often under pressure and to deadlines.
• To always consider health and safety and to support a zero-accident culture.
• A can-do attitude with not only an ability to plan but a capability to deal effectively with the unforeseen.
• Act as key WQ focal point for Team, business service partners and stakeholders.
• To optimise, assets, systems, processes, and procedures in line with continuous improvement in water quality performance and protection of public health always both (distribution and production sites)
• To support and deliver key initiatives and projects in relation to Water Quality Compliance, Customer Contacts, Network, Production and Capital support.
• Provide the best customer service and resolution of water quality related contacts.
• Minimise water quality related contacts and to help deliver our vision of taking responsibility for the water environment for good.
• Preparation of investigatory reports, providing sample results and updates for Bronze/escalation meetings.
• To help lead a co-ordinated, planned, and effective response to incidents of events across the whole of the business, and to ensure that processes, procedures are followed and agreed actions or requirements are implemented.
• Build relationships at all levels within YW, service partner organisations and work with other key stakeholders
• Provide an expert advisory service in respect of both technical and regulatory aspects of water quality, Distribution and Production sites
• Responsible for developing processes and procedures to further compliance and customer service.
• Responsible for ensuring systems are in place to monitor levels of compliance against the different water quality targets, standards, and customer contact rates.
• Provide reports to senior managers for all operational water quality/performance related matters.

What skills, experience training & qualifications you will need:

• Understanding of water treatment and distribution processes, water quality regulations and standards
• Exceptional interpersonal and communication skills.
• Ability to deal with incidents and events to protect public health and to minimise impacts on water quality compliance.
• Comprehensive understanding of Water Quality processes and regulatory obligations.
• Ability to participate in team working initiatives.
• Extensive knowledge of YW corporate systems and confident in the use of primary software packages.
• Analytical skills and the ability to fault find processes and systems.
• Ability to handing large amounts of diverse data and to spot potential risks to compliance.
• Be able to establish meaningful performance measures or methodologies.
• An aptitude to use route cause methodology in the understanding of water. Quality events or failures and implementing steps or processes to prevent reoccurrence.
• Demonstrated Influencing and negotiation ability.
• Project leading and co-ordination skills.
• Report writing skills.
• Ability to lead projects and working groups.
• Be able to use own initiative.

You will also benefit from having:

• An ability to be able to clearly present a range of information using a range of mediums to a wide audience.
• Experience of delivering against challenging business targets.
• Experience in a regulated environment.
• Experience gained within the water or wastewater sectors or within the broader utilities.

Although we operate 24 hours a day, 365 days a year, its important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isnt always easy!

Do we sound like your cup of tea?

If youve got experience in water treatment, distribution processes and water quality and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

Closing date: 7th February 2025

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

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