At a Glance
- Tasks: Support customers with orders and ensure exceptional service throughout the process.
- Company: Reputable construction business in Scunthorpe with exciting growth plans.
- Benefits: Salary up to £35,000, quarterly bonuses, hybrid working, and free parking.
- Other info: Full training provided and great opportunities for progression.
- Why this job: Join a growing team and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service and excellent communication skills required.
The predicted salary is between 35000 - 35000 € per year.
Michael Page have partnered with a reputable construction business in Scunthorpe. The organisation is looking for a Customer Service Representative to join the department on a permanent basis to start ASAP. If you are experienced within a customer service based role and looking for a new challenge with a business that is growing and has lots of exciting plans for the year, we would love to hear from you!
As a Customer Service Representative you will be supporting customers with their orders, handling the initial enquiry right through to aftercare, ensuring an exceptional service and a smooth ordering process. You will be providing quotations, taking orders from customers and processing them onto the system alongside working with external parties and couriers, making sure the order goes out quickly and efficiently. The role will be assisting with a variety of queries over the telephone and email, having consultative conversations and identifying further sales opportunities for the business whilst promoting products and services which would be best suited for the customer.
Profile:
- Previous sales administration/order processing and customer service experience
- Excellent communication skills and a confident communicator over the telephone
- A keen eye for detail and good organisation skills
- Passionate about delivering the best level of customer care
- An excellent team player
Job Offer:
- Salary of up to £35000 dependent on experience
- Quarterly bonuses
- Reputable construction business in Scunthorpe
- Full training provided
- Excellent progression and development
- Exciting time to join the business
- Growing organisation
- Exceptional reputation for client care
- Good benefits package
- No shift patterns or weekends
- Good accessible location
- Free parking
- Hybrid working
- Excellent team and culture
- Immediate interview
Customer Service Representative in Scunthorpe employer: Yorkshire Pie Company
Join a reputable construction business in Scunthorpe as a Customer Service Representative, where you will be part of a growing organisation known for its exceptional client care and supportive work culture. With full training provided, excellent progression opportunities, and a good benefits package including quarterly bonuses and hybrid working, this is an exciting time to contribute to a team that values your skills and dedication. Enjoy a positive work environment with no shift patterns or weekends, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Scunthorpe
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction industry or customer service field. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially their approach to customer care. We want you to show them you're not just a fit for the role, but also for their culture.
✨Tip Number 3
Practice your communication skills! Since you'll be handling queries over the phone and email, try role-playing with a friend. This will help you feel more confident and articulate during the real deal.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Representative in Scunthorpe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant sales administration skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering exceptional customer care and how you can contribute to our growing team. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves lots of phone and email interactions, make sure your written application reflects your excellent communication skills. We love clear, concise, and engaging writing that shows you can connect with customers.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you in the running for this exciting opportunity!
How to prepare for a job interview at Yorkshire Pie Company
✨Know the Company Inside Out
Before your interview, take some time to research the construction business you're applying to. Understand their values, recent projects, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous roles that highlight your customer service experience. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your ability to provide exceptional service, which is crucial for the role.
✨Practice Your Communication Style
Since excellent communication skills are key for this position, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with a friend or family member, focusing on how you handle phone conversations and email queries, as these will be part of your daily tasks.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team culture, training opportunities, and the company's future plans. This shows that you're not just interested in the job, but also in how you can grow within the company.
