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- Tasks: Engage with businesses to support them with debt management and payment plans.
- Company: Reputable organisation in the Energy Sector with a vibrant team culture.
- Benefits: Competitive salary, quarterly bonuses, full training, and fantastic office perks.
- Why this job: Join a growing team and make a real difference in customer service.
- Qualifications: Previous customer service experience and excellent communication skills.
- Other info: Immediate interviews available; great career progression opportunities.
The predicted salary is between 21600 - 32400 £ per year.
Michael Page have registered a new exciting Permanent Debt Customer Service Advisor Position to work for a reputable organisation within the Energy Sector! This would be an exceptional opportunity for someone experienced with customer services looking for that next step in their career and to join a vibrant team which offers excellent progression and development routes! If you are driven and passionate about customer services, please apply now!
As a Debt Customer Service Advisor, you will be having consultative conversations with businesses to help and support them with any arrears they have in place. You will be taking payments and setting up suitable payment plans, providing excellent support and guidance, and ensuring recovery targets and service level agreements are met. The role will involve corresponding with customers mainly over the telephone, with emails too, alongside administrative duties. As the role progresses, you will be involved with other responsibilities within the team. The position will also support the offshore team with any customer service queries, making sure they are resolved as soon as possible for the client.
Profile:
- Previous customer service/contact centre experience
- Excellent communication skills and a confident telephone manner
- Able to work in a busy volume environment
- The ability to prioritise your workload and excellent organisation
- Thrive working in a team and also independently
- Resilience and an excellent problem solver
- Driven and passionate about customer experience and delivering the best service
Job Offer:
- Salary of £27,000 + £4,000 bonus per year paid quarterly
- Growing team, exciting time to join the business
- Full training provided
- Excellent progression and development
- Central location in Leeds
- Free parking
- Fantastic benefits
- 9am-5pm Monday to Friday
- Superb offices
- Excellent team and culture
- Immediate interview
Debt Customer Service Advisor in Leeds employer: Yorkshire Pie Company
Contact Detail:
Yorkshire Pie Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Customer Service Advisor in Leeds
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you chat with them, drop in some insights about their recent projects or initiatives to impress them.
✨Tip Number 2
Practice your phone skills! Since you'll be on the phone a lot as a Debt Customer Service Advisor, try role-playing with a friend. This will help you sound confident and articulate when discussing payment plans and customer queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a tough situation into a win for the customer. This will highlight your resilience and ability to thrive under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing passionate candidates who are eager to join our vibrant team!
We think you need these skills to ace Debt Customer Service Advisor in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant achievements to show us you're the perfect fit for the Debt Customer Service Advisor role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and why you want to join our vibrant team. Be sure to mention how your skills align with the responsibilities of the role.
Showcase Your Communication Skills: Since this role involves a lot of phone and email communication, make sure your application showcases your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the position. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Yorkshire Pie Company
✨Know Your Stuff
Before the interview, make sure you understand the role of a Debt Customer Service Advisor. Familiarise yourself with common debt management practices and the energy sector. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of telephone communication, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member to get comfortable speaking about your experiences and how they relate to customer service.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. Think of specific situations where you turned a negative experience into a positive one. This will highlight your resilience and problem-solving skills, which are crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, and what success looks like in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
