At a Glance
- Tasks: Assist customers with insurance claims and provide top-notch service over the phone.
- Company: Reputable automotive business in Leeds with exciting growth plans.
- Benefits: Competitive salary, full training, free parking, and excellent progression opportunities.
- Other info: Immediate interviews available; no weekend shifts and a great office culture.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Experience in customer service or vehicle repairs is a plus.
The predicted salary is between 26200 - 26200 £ per year.
Michael Page has partnered with a reputable automotive business in Leeds to recruit a Permanent Contact Centre Advisor to start ASAP due to expansion. This would be an exceptional opportunity for someone experienced within customer services or who has vehicle repair/vehicle parts retail experience.
As a Contact Centre Advisor, you will be working in the insurance department closely with customers who need to make a claim on their policy. You will gather all required details and support evidence handling the claim from the initial enquiry to settlement. The role will handle a range of queries, working closely with third parties and providers to come to a quick resolution while ensuring targets and service level agreements are met. Main communication with customers will be over the telephone; this will be through inbound and outbound calls along with looking after a busy inbox and responding to any emails coming into the business.
Profile:
- Previous Contact Centre/Customer Service Experience or skills within vehicle repairs/vehicle parts retail
- Able to work under pressure in a fast-paced volume environment
- Excellent communication skills and a confident telephone manner
- Passionate about helping customers and delivering the best service
- An excellent team player
Job Offer:
- Salary of £26,200
- Reputable business within the Automotive Sector
- Full training provided
- Excellent progression and development opportunities
- Growing business with lots of exciting plans for the year ahead
- Central location in Leeds and easily accessible from surrounding Bradford areas
- Free parking
- Excellent benefits
- No shift patterns or weekends
- Excellent facilities and offices
- Great team and culture
- Immediate interview and start
Contact Centre Advisor in Leeds employer: Yorkshire Pie Company
Join a reputable automotive business in Leeds as a Contact Centre Advisor, where you'll be part of a dynamic team dedicated to delivering exceptional customer service. With a focus on employee growth, the company offers full training, excellent progression opportunities, and a supportive work culture that values teamwork and communication. Enjoy a central location with free parking, no shift patterns or weekends, and a range of attractive benefits that make this an ideal workplace for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisor in Leeds
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls as a Contact Centre Advisor, try role-playing with a friend or family member. This will boost your confidence and help you communicate clearly under pressure.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and gives you a chance to find out if the company is the right fit for you. Think about what matters most to you in a workplace!
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application noticed. Plus, we’re always on the lookout for passionate individuals like you who want to make a difference in customer service.
We think you need these skills to ace Contact Centre Advisor in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience or any relevant skills in vehicle repairs or parts retail. We want to see how your background fits with the Contact Centre Advisor role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how you can contribute to our team. Keep it friendly and professional, and let your personality come through.
Showcase Your Communication Skills:Since this role involves a lot of phone work, make sure to highlight your excellent communication skills in your application. We love candidates who can convey their thoughts clearly and confidently, so give us examples of how you've done this in the past!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and you’ll be one step closer to that immediate interview we’re offering. Don’t miss out on this fantastic opportunity!
How to prepare for a job interview at Yorkshire Pie Company
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially if you have experience in vehicle repairs or parts retail. Familiarise yourself with common insurance terms and processes, as you'll be handling claims. This will show that you're not just a good communicator but also knowledgeable about the field.
✨Practice Your Communication Skills
Since the role involves a lot of phone work, practice speaking clearly and confidently. You might want to do some mock calls with a friend or family member to get comfortable with handling customer queries. Remember, a friendly tone can make all the difference!
✨Prepare for Common Questions
Think about the types of questions you might be asked during the interview. For example, be ready to discuss how you've handled difficult customers in the past or how you prioritise tasks in a busy environment. Having specific examples ready will help you stand out.
✨Show Your Passion for Customer Service
This role is all about helping customers, so make sure to convey your enthusiasm for providing excellent service. Share stories that highlight your commitment to going above and beyond for customers, and demonstrate that you genuinely care about their needs.
