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- Tasks: Engage with businesses to support them with debt management and payment plans.
- Company: Reputable organisation in the Energy Sector with a growing team.
- Benefits: Competitive salary, quarterly bonuses, full training, and fantastic office perks.
- Other info: Immediate interviews available; great opportunities for progression.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Previous customer service experience and excellent communication skills.
The predicted salary is between 28000 - 32000 £ per year.
Michael Page have registered a new exciting Permanent Debt Customer Service Advisor Position to work for a reputable organisation within the Energy Sector!
As a Debt Customer Service Advisor you will be having consultative conversations with businesses to help and support with any arrears they have in place. You will be taking payments and setting up suitable payment plans, providing excellent support and guidance, and ensuring recovery targets and service level agreements are met. The role will involve corresponding with customers mainly over the telephone; there will be emails too alongside administrative duties, and as the role progresses, you will be involved with other responsibilities within the team. The position will also support the offshore team with any customer service queries, making sure they are resolved as soon as possible for the client.
Profile:
- Previous customer service/contact centre experience
- Excellent communication skills and a confident telephone manner
- Able to work in a busy volume environment
- The ability to prioritise your workload and excellent organisation
- Thrive working in a team and also independently
- Resilience and an excellent problem solver
- Driven and passionate about customer experience and delivering the best service
Job Offer:
- Salary of £28,000
- £4,000 bonus per year paid quarterly
- Growing team, exciting time to join the business
- Full training provided
- Excellent progression and development
- Central location in Leeds
- Free parking
- Fantastic benefits
- 9am-5pm Monday to Friday
- Superb offices
- Excellent team and culture
- Immediate interview
Debt Customer Service Advisor employer: Yorkshire Pie Company
Contact Detail:
Yorkshire Pie Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your conversations. When you show genuine interest, it makes a great impression.
✨Tip Number 2
Practice your phone skills! Since you'll be chatting with customers over the phone, rehearse common scenarios. This will help you sound confident and ready to tackle any query.
✨Tip Number 3
Be prepared for situational questions! Think of examples from your past experiences that showcase your problem-solving skills and resilience. We want to see how you handle challenges!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Debt Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous customer service experience and any relevant achievements that show you can thrive in a busy environment.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer service and how you can contribute to our team. Be sure to mention your excellent communication skills and problem-solving abilities!
Showcase Your Team Spirit: Since we value teamwork, share examples of how you've successfully worked with others in past roles. This will help us see how you fit into our culture and contribute to our goals.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Yorkshire Pie Company
✨Know Your Stuff
Before the interview, make sure you understand the role of a Debt Customer Service Advisor. Familiarise yourself with common debt management practices and the energy sector. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role involves a lot of telephone conversations, practice your phone manner. You can do this by role-playing with a friend or family member. Focus on being clear, concise, and friendly. Remember, excellent communication is key to providing great customer service!
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Think about specific situations where you demonstrated resilience and creativity in finding solutions. This will highlight your ability to handle challenges effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.