At a Glance
- Tasks: Support customers with orders and ensure exceptional service throughout the process.
- Company: Reputable construction business in Scunthorpe with exciting growth plans.
- Benefits: Salary up to £35,000, quarterly bonuses, hybrid working, and free parking.
- Other info: Full training provided with great progression opportunities and a supportive culture.
- Why this job: Join a growing team and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service and excellent communication skills required.
The predicted salary is between 35000 - 35000 € per year.
Michael Page have partnered with a reputable construction business in Scunthorpe. The organisation is looking for a Customer Service Representative to join the department on a permanent basis to start ASAP. If you are experienced within a customer service based role and looking for a new challenge with a business that is growing and has lots of exciting plans for the year, we would love to hear from you!
As a Customer Service Representative you will be supporting customers with their orders, handling the initial enquiry right through to aftercare, ensuring an exceptional service and a smooth ordering process. You will be providing quotations, taking orders from customers and processing them onto the system alongside working with external parties and couriers, making sure the order goes out quickly and efficiently. The role will be assisting with a variety of queries over the telephone and email, having consultative conversations and identifying further sales opportunities for the business whilst promoting products and services which would be best suited for the customer.
Profile
- Previous sales administration/order processing and customer service experience
- Excellent communication skills and a confident communicator over the telephone
- A keen eye for detail and good organisation skills
- Passionate about delivering the best level of customer care
- An excellent team player
Job Offer
- Salary of up to £35000 dependent on experience
- Quarterly bonuses
- Reputable construction business in Scunthorpe
- Full training provided
- Excellent progression and development
- Exciting time to join the business
- Growing organisation
- Exceptional reputation for client care
- Good benefits package
- No shift patterns or weekends
- Good accessible location
- Free parking
- Hybrid working
- Excellent team and culture
- Immediate interview
Customer Service Representative employer: Yorkshire Pie Company
Join a reputable construction business in Scunthorpe as a Customer Service Representative, where you will be part of a growing organisation known for its exceptional client care and supportive work culture. With full training provided, excellent progression opportunities, and a good benefits package including quarterly bonuses and hybrid working, this is an exciting time to contribute to a team that values your skills and dedication. Enjoy a positive work environment with no shift patterns or weekends, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and recent projects can help you tailor your answers and show that you're genuinely interested in joining their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows that you're engaged and eager to learn more about the role and the company culture, which is super important for a Customer Service Representative.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and puts you one step closer to landing that exciting new role.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant sales administration skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering exceptional customer care and how you can contribute to our growing team. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves lots of phone and email interactions, make sure your written application reflects your excellent communication skills. We love clear, concise, and engaging writing that shows you can connect with customers.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you in the running for this exciting opportunity!
How to prepare for a job interview at Yorkshire Pie Company
✨Know the Company Inside Out
Before your interview, do some research on the construction business. Understand their values, recent projects, and what sets them apart in the industry. This will not only impress your interviewers but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided exceptional customer service. Think about situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle enquiries and ensure a smooth ordering process.
✨Practice Your Communication Style
Since the role requires excellent communication skills, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with a friend or family member, focusing on how you convey information over the phone and via email.
✨Be Ready for Consultative Conversations
The job involves identifying sales opportunities while promoting products. Prepare to discuss how you would approach consultative conversations with customers. Think about questions you could ask to understand their needs better and how you can suggest suitable solutions.
