Field Service Engineer

Field Service Engineer

Full-Time 40000 - 50000 £ / year (est.) No home office possible
Y

At a Glance

  • Tasks: Service, maintain, and install automated wrapping systems while delivering top-notch customer service.
  • Company: Join YPS, the UK's leader in automated packaging solutions with over 40 years of expertise.
  • Benefits: Enjoy a competitive salary, annual bonus, generous leave, and a quality company vehicle.
  • Other info: Regular social events and a supportive work culture to keep you engaged and motivated.
  • Why this job: Be part of a dynamic team, travel across the UK, and make a real impact in the industry.
  • Qualifications: Electrical engineering qualification and field experience are essential; strong communication skills a must.

The predicted salary is between 40000 - 50000 £ per year.

About YPS Yorkshire Packaging Systems (YPS) is the UK’s expert in automated wrapping systems and flexible films, with over four decades of experience.

Responsibilities

  • Having the ability to liaise with both customers and colleagues to ensure YPS maintains the customer service excellence that we pride ourselves on, is essential to the role.
  • Servicing, maintaining, and installing a range of equipment at customers' sites nationwide.
  • Attend customers' site in a timely manner to carry out the task assigned and deliver exceptional customer service.
  • Respond to customer demand promptly and professionally working autonomously as well as part of a wider team.
  • Install new machines and provide full operator training individually and as part of a team.
  • Communicate effectively to liaise with:
  • Customers both on site and to help to diagnose problems over the phone.
  • The engineering and admin team.
  • The sales team.
  • Participation in training courses, as and when required.
  • This post does involve regular travel and overnight stays at short notice, as required.
  • Required skills

    • Recognised electrical engineering qualification.
    • Field engineering experience is essential.
    • PLC interrogation experience is essential.
    • Excellent communication skills and the ability to be a team player.
    • Full UK driving licence.
    • Polite telephone manner.
    • Self-Motivation with the ability to work under pressure and manage deadlines.
    • The ability to provide a digital job report on completion of a daily task using excellent English/Grammar.

    Location and Package

    • Ideally the successful candidate would live no more than one hour from our HQ in Brighouse although this is not set in stone dependent on the right candidate. Skill set is more important.
    • Salary Range £40,000 – £50,000 dependent upon experience and skill set.
    • This is a salaried position with a companywide annual discretional bonus scheme.
    • Guaranteed annual review.
    • Contributory pension scheme currently to 3% of salary.
    • 20 days annual leave plus all bank holidays (8) and an annual Christmas shutdown period typically from 21st / 22nd December to 2nd / 3rd January.
    • A quality company vehicle (not a van but tax efficient) is provided which is fully expensed for personal use also.
    • Any specialised tools required to do the job in hand.
    • Fully expensed mobile phone for professional and personal use.
    • An iPad is provided for service reports but can be used for personal use also.
    • Generous expense policy with much discretion given as to where to stay if staying away and meals and drinks in the evening.
    • It is important our people are well looked after with good hotels and food.
    • YPS provides a number of paid for social events throughout the year.

    Field Service Engineer employer: Yorkshire Packaging Systems Ltd

    At YPS, we pride ourselves on being an exceptional employer, offering a supportive work culture that values both individual contributions and teamwork. Our Field Service Engineers enjoy competitive salaries, generous benefits including a contributory pension scheme, and opportunities for professional growth through training and development. With a focus on employee well-being, we ensure our team is well looked after during travel, providing quality accommodations and meals, making YPS a rewarding place to build your career.
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    Contact Detail:

    Yorkshire Packaging Systems Ltd Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Field Service Engineer

    ✨Tip Number 1

    Network like a pro! Reach out to your connections in the engineering field and let them know you're on the hunt for a Field Service Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.

    ✨Tip Number 2

    Get your hands dirty! If you can, try to gain some practical experience with automated wrapping systems or similar equipment. This will not only boost your CV but also give you real-world examples to discuss during interviews.

    ✨Tip Number 3

    Practice your communication skills! Since this role involves liaising with customers and teams, being able to articulate your thoughts clearly is key. Consider doing mock interviews with friends or using online platforms to refine your pitch.

    ✨Tip Number 4

    Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining YPS. Plus, it gives you a chance to showcase your enthusiasm for our company and the role.

    We think you need these skills to ace Field Service Engineer

    Electrical Engineering Qualification
    Field Engineering Experience
    PLC Interrogation
    Excellent Communication Skills
    Team Player
    Full UK Driving Licence
    Polite Telephone Manner
    Self-Motivation
    Ability to Work Under Pressure
    Deadline Management
    Digital Job Reporting
    Customer Service Excellence
    Problem Diagnosis
    Training Delivery

    Some tips for your application 🫡

    Show Off Your Skills: Make sure to highlight your electrical engineering qualifications and field engineering experience. We want to see how your skills match up with what we need, so don’t hold back!

    Tailor Your Application: Take a moment to customise your application for the Field Service Engineer role. Mention specific experiences that relate to servicing and maintaining equipment, as well as any customer service excellence you've delivered in the past.

    Keep It Professional: Since communication is key in this role, ensure your written application is clear and free of errors. Use excellent English and grammar to make a great first impression on us!

    Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!

    How to prepare for a job interview at Yorkshire Packaging Systems Ltd

    ✨Know Your Stuff

    Make sure you brush up on your electrical engineering knowledge and field engineering experience. Be ready to discuss specific projects you've worked on, especially those involving PLC interrogation. This will show that you have the technical skills YPS is looking for.

    ✨Customer Service Focus

    Since customer service excellence is key for YPS, prepare examples of how you've successfully liaised with customers in the past. Think about times when you resolved issues or provided training, as this will demonstrate your ability to communicate effectively and maintain strong relationships.

    ✨Show Your Team Spirit

    YPS values teamwork, so be prepared to talk about your experiences working both autonomously and as part of a team. Share stories that highlight your collaboration skills and how you contribute to a positive team environment.

    ✨Be Ready for Travel

    Since the role involves regular travel and overnight stays, express your flexibility and readiness for this aspect of the job. Mention any previous experiences with travel for work, and how you manage your time and responsibilities while on the road.

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