Repairs Administrator

Repairs Administrator

Full-Time 28000 - 28000 £ / year (est.) Home office (partial)
Yorkshire Housing

At a Glance

  • Tasks: Provide essential admin support to keep services running smoothly and safely.
  • Company: Join Yorkshire Housing, a customer-focused organisation managing over 20,000 homes.
  • Benefits: Earn £30,438 per year, enjoy 26 days leave, health cash plan, and pension scheme.
  • Other info: Inclusive workplace with opportunities for personal growth and development.
  • Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
  • Qualifications: Experience in admin roles, strong attention to detail, and solid Microsoft Office skills.

The predicted salary is between 28000 - 28000 £ per year.

We’re super excited to be on the lookout for a Repairs Administrator to join our team in Swarcliffe, Leeds. This is a role with real purpose, where accuracy, organisation and attention to detail genuinely matter. The work you do will make a real difference, helping to keep customers safe in their homes while ensuring vital compliance and contractual obligations are met.

Here at Yorkshire Housing, our customers are at the heart of everything we do – we call it being customer obsessed. In simple terms, we own and manage over 20,000 homes across Yorkshire, and our mission is to make it possible for our tenants to have a place they’re proud to call home – and that’s where you come in.

What you’ll be doing:

  • You’ll provide high‑quality administrative support to the Swarcliffe PFI technical team, helping to keep services running smoothly, compliantly and accurately.
  • This will include managing systems, compliance records and contractor activity, raising and monitoring repairs and inspections, supporting the coordination of compliance works, and producing accurate reports, correspondence and evidence packs.
  • You’ll also provide excellent customer service and help ensure compliance across key areas such as Gas, Electrical and Fire Safety.

This is a role where organisation, accuracy and strong attention to detail are essential, as small errors can have big consequences.

Here’s what we’re looking for:

  • You’ll have experience in a busy administrative role, with the ability to work at pace while maintaining accuracy and strong attention to detail.
  • You’ll be confident maintaining systems and records, tracking or reporting against contractual, SLA or compliance requirements, and have strong analytical, communication and relationship‑building skills.
  • You’ll also have solid Microsoft Office skills, particularly in Excel, Outlook and Word.
  • It would be an advantage if you have experience in compliance or health & safety, repairs and maintenance, PFI or commercial environments, or producing performance and KPI reports.

If you’re someone who notices the details others miss and takes pride in accurate, high‑quality work, we’d love to hear from you.

What’s in it for you?

In return, we offer £30,438.39 per year for a 35‑hour week, plus 26 days annual leave (rising to 31 with service) and bank holidays. Our reward package includes a health cash plan (including prescriptions, eye tests and more), retail discounts, a generous pension scheme with up to 9% employer matching, and access to wellbeing support including the Perkbox Wellness Hub, My GP service and free counselling through Health Assured. Your health, wellbeing and work‑life balance truly matter to us.

Interested?

At Yorkshire Housing, we’re actively building a workplace that’s inclusive, diverse and welcoming, where everyone feels able to contribute their best work and be themselves. We know not everyone ticks every box. If your experience looks a little different but you think you could bring value — especially if you’re highly organised with great attention to detail — we’d love to hear from you.

If you need any additional support with your application or have questions, please contact our recruitment team at recruitment@yorkshirehousing.co.uk.

The fine print:

This role will close on 28/06/2026, though we may close early if we receive a high number of strong applications. We may contact suitable candidates before the closing date, so early applications are encouraged. Internal applicants must inform their current line manager. This position is based at our Swarcliffe Housing Office and, due to the nature of the role, is not suitable for home or hybrid working.

Repairs Administrator employer: Yorkshire Housing

At Yorkshire Housing, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture in Swarcliffe, Leeds. Our commitment to employee wellbeing is reflected in our generous benefits package, including a competitive salary, extensive annual leave, and access to health and wellness resources. We foster growth opportunities for our staff, ensuring that every team member can thrive while making a meaningful impact in the lives of our customers.

Yorkshire Housing

Contact Details:

Yorkshire Housing Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Repairs Administrator

Get to Know the Company Culture

Before jumping into applications, it’s super helpful to understand the vibe at Yorkshire Housing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.

Join Customer Support Communities

Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Yorkshire Housing before they even post them.

Attend Job Fairs or Networking Events

Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!

Show Off Your Skills with Customer Interactions

In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!

We think you need these skills to ace Repairs Administrator

Administrative Support
Attention to Detail
Organisation Skills
Compliance Management
Customer Service
Analytical Skills
Communication Skills

Some tips for your application 🫡

Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.

Tailor Your Cover Letter to Yorkshire Housing:Your cover letter is your chance to shine! Tell us why you want to work at Yorkshire Housing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!

Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!

Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Yorkshire Housing!

How to prepare for a job interview at Yorkshire Housing

Show Off Your People Skills

In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!

Know the Tools of the Trade

Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!

Show Genuine Enthusiasm

As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!

Practice Common Scenarios

Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.