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- Tasks: Lead and transform customer service channels for an exceptional experience.
- Company: A leading housing organisation focused on enhancing customer satisfaction.
- Benefits: Attractive salary of £110,000 plus additional benefits.
- Why this job: Make a real impact in customer experience while championing diversity and inclusion.
- Qualifications: Proven leadership skills and experience in customer service transformation.
- Other info: Join a dynamic team with a focus on career growth and development.
The predicted salary is between 66000 - 88000 £ per year.
A leading housing organization is seeking a Director of Customer Channels to enhance customer experiences in West Yorkshire. This strategic role requires leadership and the ability to drive transformation across customer service channels, ensuring high-performance and regulatory compliance.
The successful candidate will oversee a sizeable budget and a team of over 100 people while championing diversity and inclusion. An attractive package, including a salary of £110,000 and additional benefits, is offered. This is a career-defining opportunity for a dynamic leader.
Director, Multi-Channel Customer Experience (Remote/Hybrid) in Leeds employer: Yorkshire Housing
Contact Detail:
Yorkshire Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Multi-Channel Customer Experience (Remote/Hybrid) in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or those who work at the organisation you're eyeing. A friendly chat can open doors and give you insights that might just set you apart from the competition.
✨Tip Number 2
Showcase your leadership skills! When you get the chance to speak with hiring managers, share specific examples of how you've driven transformation in previous roles. We want to see how you can lead a team of over 100 and champion diversity!
✨Tip Number 3
Prepare for the interview by researching the latest trends in customer experience. Being knowledgeable about regulatory compliance and high-performance strategies will show that you're not just a candidate, but a thought leader ready to take on this strategic role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Director, Multi-Channel Customer Experience (Remote/Hybrid) in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Director of Customer Channels role. Highlight your leadership experience and any previous successes in enhancing customer experiences.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about transforming customer service channels and how your vision aligns with our goals at StudySmarter.
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. We want to know how you inspire teams and drive performance while championing diversity and inclusion.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Yorkshire Housing
✨Know Your Stuff
Make sure you thoroughly understand the role of Director, Multi-Channel Customer Experience. Familiarise yourself with the latest trends in customer service and how they apply to housing organisations. This will help you demonstrate your expertise and show that you're the right fit for driving transformation.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in high-pressure environments. Highlight your experience in managing sizeable budgets and ensuring regulatory compliance, as these are crucial for this role. Be ready to discuss how you champion diversity and inclusion within your teams.
✨Ask Insightful Questions
During the interview, ask questions that show your interest in the company's vision and challenges. Inquire about their current customer service strategies and how they measure success. This not only demonstrates your enthusiasm but also gives you valuable insights into their operations.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. The organisation is looking for a dynamic leader, so be authentic and share your passion for enhancing customer experiences. This will help you connect with the interviewers on a personal level.
