At a Glance
- Tasks: Be the vital link between teams and customers, ensuring clear communication and coordination.
- Company: Join a friendly and bold team at Yorkshire Housing, dedicated to making a difference.
- Benefits: Enjoy a competitive salary, flexible working, generous leave, and wellbeing support.
- Other info: Dynamic role with opportunities for growth and a supportive work culture.
- Why this job: Make a real impact on customer experiences while working on essential fire safety projects.
- Qualifications: Passion for customer service, strong communication skills, and experience in engagement.
The predicted salary is between 32718 - 34718 £ per year.
We’re on the lookout for a people-focused and proactive Customer Liaison Officer (known to us internally as an Investment Liaison Officer) to join our Building Safety Team for 12 months. If you’re passionate about delivering brilliant customer experiences and want to play a key role in the delivery of essential fire remedial works across two of our accommodation blocks in Leeds, this could be the role for you. This is a brilliant opportunity to work across teams, influence how we deliver investment, and make a real difference to the lives of our customers.
What you’ll be doing
As a Customer Liaison Officer, you’ll be the vital link between our internal teams, external partners, and customers—making sure that planned work is clearly communicated, well-coordinated, and aligned with what matters most to our customers. Reporting to our Fire Safety Manager, you’ll lead on customer engagement, develop accessible guidance materials, and support vulnerable customers through the delivery of works. You’ll also help us gather insights and feedback to shape future works and ensure we’re always improving. You’ll also help us tell our story – sharing progress, celebrating success, and showing how we’re making a difference.
What you’ll bring
- A passion for delivering excellent customer experiences, especially during periods of change.
- Experience in customer engagement, ideally within housing, construction, or asset investment.
- Strong communication skills and the ability to build trust with a wide range of people.
- Know how to turn data into insight, and insight into action.
- Can juggle multiple projects and keep things moving forward.
- A proactive, solutions-focused mindset and a flexible approach to work.
- A willingness to travel across Yorkshire as and when the role requires.
- A commitment to Yorkshire Housing’s values and our mission to help people have a place they’re proud to call home.
But more than anything, we’re looking for someone who cares deeply about the work and wants to make a difference.
Why you’ll love working here
We’re proud of what we do—and how we do it. We’re not afraid to try new things, challenge the status quo, and lead the way. We’re friendly, straight-talking and bold in our ambitions. And we’re building a culture where everyone can be themselves and do their best work. You’ll be joining a team that’s passionate about investment and serious about impact. We offer flexible working through our Hub, Home and Roam approach, and we’re committed to supporting your growth and development.
The important bits:
This is a full-time, 12 months fixed term role with a salary of £32,718.89 per annum, plus £2,000 per annum car allowance, for a 35 hour week. Plus 26 days annual leave (rising annually to 31 days) plus Bank Holidays. We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few. Our people’s health and wellbeing are one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.
The fine print
The closing date for applications will be 21st June 2026, but we might close it early if we get lots of great candidates. Interviews will take place in Leeds - date to be confirmed. Please note – a DBS check will be carried out as part of the onboarding process for this role.
Customer Liaison Officer in Leeds employer: Yorkshire Housing
At Yorkshire Housing, we pride ourselves on fostering a vibrant and inclusive work culture where every team member can thrive. As a Customer Liaison Officer in Leeds, you'll enjoy flexible working arrangements, a comprehensive benefits package including generous annual leave and wellbeing support, and the opportunity to make a meaningful impact on our customers' lives. Join us in our mission to create homes that people are proud of, while benefiting from ongoing professional development and a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Leeds
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Yorkshire Housing.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Yorkshire Housing. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Liaison Officer in Leeds
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Yorkshire Housing.
How to prepare for a job interview at Yorkshire Housing
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Yorkshire Housing's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Yorkshire Housing offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
