At a Glance
- Tasks: Support customers in managing finances and lead on complex enforcement cases.
- Company: Yorkshire Housing, committed to inclusivity and making a real impact.
- Benefits: Competitive salary, flexible working, generous leave, and health support.
- Other info: Join a diverse team focused on continuous improvement and customer support.
- Why this job: Make a difference every day while helping people stay in their homes.
- Qualifications: Experience in income recovery and legal processes, with strong communication skills.
The predicted salary is between 30000 - 30044 £ per year.
If you’re experienced in income recovery and ready to take on more complex cases, this is your chance to step into a role where you’ll support customers, lead on enforcement, and help protect people’s homes. We’ve got multiple opportunities available and we’re looking for people who can make a real difference from day one as our new Senior Income and Advice Officers (Enforcement).
About the role
This is a role where you’ll make a real difference - supporting customers to stay in their homes while protecting Yorkshire Housing’s income. You’ll be speaking to customers every day, helping them manage their finances, setting up realistic repayment plans, and guiding them to the right support. Alongside this, you’ll take the lead on more complex cases using your expertise to manage enforcement and legal processes when needed. It’s about striking the right balance: being fair but firm, supportive but proactive making sure customers get the help they need while we recover money owed.
What you’ll be doing
- Supporting customers
- Speaking to customers via phone (our main channel) to resolve arrears and offer support
- Agreeing affordable repayment plans that work for individual circumstances
- Helping customers access benefits and financial support they’re entitled to
- Signposting to external support when needed
- Promoting initiatives like Rent on Time to encourage financial wellbeing
- Managing income collection
- Recovering all money owed to Yorkshire Housing—including rent, service charges and former tenant arrears
- Monitoring accounts and taking early action to prevent arrears building up
- Using tools like Voicescape to stay in regular contact with customers
- Leading on enforcement & legal cases
- Managing complex cases involving legal action from pre-court through to post-court processes
- Preparing legal documentation and evidence packs
- Representing Yorkshire Housing in court where required
- Making sure vulnerability and reasonable adjustments are fully considered and documented
- Working closely with courts, solicitors and external partners
- Supporting colleagues with specialist advice on complex cases
- Working with internal teams and external agencies to get the best outcomes for customers
- Sharing best practice and helping us continuously improve how we work
What we’re looking for
We’re looking for someone who can balance empathy with expertise—someone who’s confident managing challenging situations but always keeps the customer at the centre.
The essentials
- Experience managing complex income or debt cases, including legal escalation
- Recent experience (in the last year) of attending court and representing cases, ideally within a housing or income recovery setting
- Strong knowledge of housing law, income recovery and enforcement processes
- Confidence handling difficult conversations with professionalism and empathy
- Excellent organisation skills and attention to detail—especially with legal documentation
- Ability to manage a varied caseload and meet deadlines
You’ll also bring
- A good understanding of welfare benefits and financial support options
- Awareness of safeguarding and supporting vulnerable customers
- A collaborative approach and willingness to support others
- Confidence using systems and digital tools to manage cases
- A customer-first mindset with a solution-focused approach
What’s in it for you?
At Yorkshire Housing, we’re all about creating a workplace where people feel supported, valued, and able to be themselves. You’ll get:
- Agile homeworking and a core hour structure (9-5)
- £37,718 per year for 35 hours a week
- 26 days annual leave, rising to 31 days, plus bank holidays
- Pension matched up to 9%
- Health cash plan, retail discounts and wellbeing support
- Access to My GP, counselling and free fitness classes
- Ongoing development through internal and external learning opportunities
- A role where you can genuinely make an impact every day
The fine print
At Yorkshire Housing, we’re actively building an inclusive and diverse workplace. We believe difference makes us stronger and welcome applications from people of all backgrounds. If you need any adjustments or support with your application, please email recruitment@yorkshirehousing.co.uk
The closing date for applications is 21.06.26, so don’t hang about. We’ll be contacting candidates as they come in so we might get in touch to speak to you before the role closes! If you’re internal, remember to speak to your manager before applying, you can also refer a friend – and if you’ve been referred by a Yorkshire Housing colleague, make sure you tell us on your application form so they can claim the benefit.
Income and Enforcement Officer employer: Yorkshire Housing
At Yorkshire Housing, we pride ourselves on being an exceptional employer that values the contributions of our team members. Our supportive work culture fosters inclusivity and personal growth, offering ongoing development opportunities and a range of benefits including agile homeworking, generous annual leave, and a health cash plan. Join us in making a meaningful impact in the community while enjoying a fulfilling career in a role that balances empathy with expertise.
StudySmarter Expert Advice🤫
We think this is how you could land Income and Enforcement Officer
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Yorkshire Housing, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Yorkshire Housing and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Income and Enforcement Officer
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Yorkshire Housing and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Yorkshire Housing
✨Get to Know Public Sector Values
Before your interview with Yorkshire Housing, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Yorkshire Housing.
