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For Companies At a Glance
- Tasks: Lead and inspire teams to deliver exceptional housing services in vibrant communities.
- Company: Join Yorkshire Housing, a forward-thinking organisation dedicated to community well-being.
- Benefits: Competitive salary, generous leave, health support, and retail discounts.
- Why this job: Make a real difference in people's lives while leading innovative housing solutions.
- Qualifications: Strong leadership skills and a passion for customer-focused service.
- Other info: Flexible working model with opportunities for personal and professional growth.
The predicted salary is between 40000 - 49000 £ per year.
Overview
Join to apply for the Housing Services Manager role at Yorkshire Housing.
Ready to take the next step in your career and lead with purpose? If you\’re passionate about people, communities, and delivering top-notch housing services, this could be your moment. We\’re on the lookout for a dynamic and driven Housing Services Manager to join our brilliant communities leadership team.
We’re moving from a traditional 9–5 service model to a flexible, community-based approach. This means rethinking how we plan, resource, and deliver services—getting our people out and about to meet customers where they are, when they need us.
For this opportunity, we’re looking for an experienced leader to cover the York and Harrogate areas. You don’t need to live within the areas, but you’ll need to be within a reasonable commuting distance to support our colleagues and customers in the York and Harrogate communities.
Responsibilities
- Lead and inspire dispersed operational teams to deliver onboarding and place-based services that reflect the diverse needs of our customers.
- Coach colleagues, drive performance, and embed innovation and continuous improvement.
- Champion customer satisfaction and use insight to shape services that truly matter.
- Build strong partnerships across teams and with external stakeholders.
- Ensure compliance, manage budgets, and lead safeguarding and support for vulnerable customers.
- Be a visible, values-led leader who brings energy, empathy, and clarity to everything you do.
Qualifications
- Excellent leadership and management skills with the ability to motivate colleagues using a high support, high challenge approach.
- A coaching mindset capable of developing colleagues to be the best they can be.
- A customer-obsessed, solution-focused approach with a drive to deliver great service and high performance.
- Strong risk awareness and confident decision-making, especially in high-pressure or emergency scenarios (safeguarding, tenancy breaches, out-of-hours service).
- Empathy, sensitivity, and diplomacy when managing challenging situations.
- Excellent communication and interpersonal skills, with strong influencing and negotiation abilities.
- A Certificate in Housing (regulated by Ofqual) or willingness to work towards one.
- A can-do attitude and a desire to continuously improve services for customers and colleagues.
- Confidence in leading through change, bringing teams along with you and embedding new ways of working.
- Understanding of the regulatory framework from the Regulator of Social Housing and the Housing Ombudsman complaint handling code.
- Experience managing or overseeing operational rotas, including on-call or out-of-hours services.
- A full UK driving licence and access to a vehicle for business use.
It is a bonus if you have a professional coaching or management qualification, but what matters most is your drive to make it happen and your alignment with our values.
Salary and benefits
This is a full-time (35 hours per week) permanent opportunity with a salary of £43,621 plus £2,000 car allowance per annum, for a 35 hour week plus 26 days annual leave (rising to 30 days) plus Bank Holidays.
We offer a reward package to suit everyone, including a cash plan for prescriptions and eye tests, a pension scheme with employer contributions up to 9%, and a range of retail discounts.
Our health and wellbeing support includes access to a library of free fitness classes, My GP, and free counselling sessions with a trained professional.
Additional information
If you require any additional support with your application or have any questions, please contact our recruitment team at recruitment@yorkshirehousing.co.uk.
The fine print
The closing date for applications is 02.09.25. We may close early if we receive a high number of strong candidates. We’ll be holding interviews on the week commencing 08.09.25. This role requires a DBS check. If you’re applying internally, please inform your current line manager.
Application details
- Seniority level: Associate
- Employment type: Full-time
- Job function: Management
- Industries: Non-profit Organizations, Housing Programs, and Housing and Community Development
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Housing Services Manager employer: Yorkshire Housing
Contact Detail:
Yorkshire Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Services Manager
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of digging into Yorkshire Housing's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their community-focused approach.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led teams or managed challenging situations. Be ready to share how you inspired your colleagues and drove performance—this is key for a Housing Services Manager role.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process. They might share what qualities Yorkshire Housing values most in their leaders, giving you an edge.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to reinforce your enthusiasm for the role and keep you top of mind.
We think you need these skills to ace Housing Services Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for people and communities shine through. We want to see how you connect with the values of Yorkshire Housing and how you can bring that energy to the role.
Tailor Your Experience: Make sure to highlight your leadership and management skills in a way that aligns with the job description. We’re looking for someone who can motivate teams and drive performance, so share specific examples of how you've done this in the past.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and qualifications. Avoid fluff and focus on what makes you the best fit for the Housing Services Manager role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at Yorkshire Housing
✨Know Your Community
Before the interview, take some time to research the York and Harrogate areas. Understand the unique challenges and needs of the communities you'll be serving. This will not only show your commitment but also help you tailor your responses to demonstrate how you can lead and inspire teams in those specific contexts.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach, especially your high support, high challenge mindset. Think of examples where you've successfully motivated colleagues or driven performance. This is your chance to highlight your coaching skills and how you can develop others to excel in their roles.
✨Emphasise Customer Focus
Since this role is all about delivering top-notch housing services, come ready with examples of how you've championed customer satisfaction in the past. Discuss how you've used insights to shape services that matter to customers, and be ready to talk about your solution-focused approach.
✨Prepare for Scenario Questions
Expect questions that put you in high-pressure situations, such as safeguarding or tenancy breaches. Think through your decision-making process in these scenarios and be ready to explain how you would handle them. This will demonstrate your risk awareness and ability to lead through change effectively.
