At a Glance
- Tasks: Lead and inspire teams to deliver exceptional housing services in vibrant communities.
- Company: Join Yorkshire Housing, a forward-thinking organisation focused on community impact.
- Benefits: Competitive salary, generous leave, health perks, and a supportive work environment.
- Other info: Flexible working approach with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Strong leadership skills, customer-focused mindset, and a passion for community service.
The predicted salary is between 38291 - 46801 £ per year.
- Overview
- Join to apply for the
- Housing Services Manager role at
Yorkshire Housing .
Ready to take the next step in your career and lead with purpose?
If you're passionate about people, communities, and delivering top-notch housing services, this could be your moment.
We're on the lookout for a dynamic and driven
Housing Services Manager to join our brilliant communities leadership team.
We’re moving from a traditional 9–5 service model to a flexible, community-based approach.
This means rethinking how we plan, resource, and deliver services—getting our people out and about to meet customers where they are, when they need us.
For this opportunity, we’re looking for an experienced leader to cover the York and Harrogate areas.
You don’t need to live within the areas, but you’ll need to be within a reasonable commuting distance to support our colleagues and customers in the York and Harrogate communities.
Responsibilities
- Lead and inspire dispersed operational teams to deliver onboarding and place-based services that reflect the diverse needs of our customers.
- Coach colleagues, drive performance, and embed innovation and continuous improvement.
- Champion customer satisfaction and use insight to shape services that truly matter.
- Build strong partnerships across teams and with external stakeholders.
- Ensure compliance, manage budgets, and lead safeguarding and support for vulnerable customers.
- Be a visible, values-led leader who brings energy, empathy, and clarity to everything you do.
Qualifications
- Excellent leadership and management skills with the ability to motivate colleagues using a high support, high challenge approach.
- A coaching mindset capable of developing colleagues to be the best they can be.
- A customer-obsessed, solution-focused approach with a drive to deliver great service and high performance.
- Strong risk awareness and confident decision-making, especially in high-pressure or emergency scenarios (safeguarding, tenancy breaches, out-of-hours service).
- Empathy, sensitivity, and diplomacy when managing challenging situations.
- Excellent communication and interpersonal skills, with strong influencing and negotiation abilities.
- A Certificate in Housing (regulated by Ofqual) or willingness to work towards one.
- A can-do attitude and a desire to continuously improve services for customers and colleagues.
- Confidence in leading through change, bringing teams along with you and embedding new ways of working.
- Understanding of the regulatory framework from the Regulator of Social Housing and the Housing Ombudsman complaint handling code.
- Experience managing or overseeing operational rotas, including on-call or out-of-hours services.
- A full UK driving licence and access to a vehicle for business use.
It is a bonus if you have a professional coaching or management qualification, but what matters most is your drive to make it happen and your alignment with our values.
Salary and benefits
This is a full-time (35 hours per week) permanent opportunity with a salary of
£43,621 plus £2,000 car allowance per annum , for a 35 hour week plus 26 days annual leave (rising to 30 days) plus Bank Holidays.
We offer a reward package to suit everyone, including a cash plan for prescriptions and eye tests, a pension scheme with employer contributions up to 9%, and a range of retail discounts.
Our health and wellbeing support includes access to a library of free fitness classes, My GP, and free counselling sessions with a trained professional.
Additional information
If you require any additional support with your application or have any questions, please contact our recruitment team at recruitment@yorkshirehousing. co. uk.
The fine print
The closing date for applications is 02.09.25.
We may close early if we receive a high number of strong candidates.
We’ll be holding interviews on the week commencing 08.09.25.
This role requires a DBS check.
If you’re applying internally, please inform your current line manager.
- Application details
- Seniority level: Associate
- Employment type: Full-time
- Job function: Management
- Industries: Non-profit Organizations, Housing Programs, and Housing and Community Development
Housing Services Manager employer: Yorkshire Housing Limited
Yorkshire Housing is an exceptional employer that prioritises community engagement and employee development, making it an ideal place for passionate individuals to thrive. With a flexible work culture that encourages innovation and collaboration, employees benefit from generous leave, a supportive pension scheme, and access to wellness resources, all while making a meaningful impact in the York and Harrogate areas. Join us to lead with purpose and be part of a team that values empathy, growth, and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Services Manager
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Yorkshire Housing Limited.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Yorkshire Housing Limited.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Yorkshire Housing Limited.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Yorkshire Housing Limited. Apply directly through us to stand out!
We think you need these skills to ace Housing Services Manager
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Yorkshire Housing Limited. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Housing Services Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Yorkshire Housing Limited
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Yorkshire Housing Limited. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
