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- Tasks: Provide outstanding support and resolve customer queries in a contact centre.
- Company: Join a regional housing organisation dedicated to excellent customer service.
- Benefits: Competitive salary of £25,453 plus additional benefits.
- Why this job: Make a real difference in people's lives while growing your customer service skills.
- Qualifications: Experience in a contact centre and strong communication skills required.
- Other info: Enjoy a hybrid working environment with a focus on teamwork and support.
The predicted salary is between 25453 - 25453 £ per year.
A regional housing organization is hiring Customer Experience Advisors to provide outstanding support in a contact centre environment. This full-time position focuses on delivering an excellent customer experience, resolving queries, and maintaining customer records.
Candidates should have:
- Experience in a contact centre
- Strong communication skills
- Comfortable with a hybrid working environment
With a competitive salary of £25,453 and benefits, this is a fantastic opportunity for individuals passionate about customer service.
Remote Customer Experience Advisor - Solve. Help. Grow. in England employer: Yorkshire Housing Limited
Contact Detail:
Yorkshire Housing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Experience Advisor - Solve. Help. Grow. in England
✨Tip Number 1
Make sure to research Yorkshire Housing and their values before your interview. We want to show that we’re not just another candidate, but someone who genuinely aligns with their mission of solving problems and helping customers grow.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering an excellent customer experience, we should be ready to demonstrate our ability to communicate clearly and effectively during the interview.
✨Tip Number 3
Prepare some examples from your previous contact centre experience that highlight how you resolved customer queries. We want to showcase our problem-solving skills and how we can contribute to a positive customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that we’re proactive and really interested in joining the team at Yorkshire Housing.
We think you need these skills to ace Remote Customer Experience Advisor - Solve. Help. Grow. in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a contact centre and showcases your strong communication skills. We want to see how you can bring your unique flair to the role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about customer service and how you can help us deliver an outstanding experience. Keep it friendly and engaging!
Showcase Relevant Experience: When filling out your application, be specific about your previous roles in customer service. We love seeing examples of how you've resolved queries and maintained records effectively.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Yorkshire Housing Limited
✨Know Your Customer Service Basics
Brush up on your customer service principles and best practices. Be ready to discuss how you've handled difficult situations in the past, as this will show your problem-solving skills and ability to maintain a positive customer experience.
✨Familiarise Yourself with Hybrid Work
Since the role involves a hybrid working environment, think about how you can effectively manage your time and communication in such a setup. Prepare examples of how you've successfully worked remotely or in a flexible environment before.
✨Practice Your Communication Skills
Strong communication is key for this role. Try doing mock interviews with friends or family, focusing on clear and concise responses. This will help you articulate your thoughts better during the actual interview.
✨Research Yorkshire Housing
Take some time to learn about Yorkshire Housing and their values. Understanding their mission and how they serve the community will allow you to tailor your answers and demonstrate your genuine interest in the company.
