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- Tasks: Be the friendly face of our dental clinic, managing patient experiences and schedules.
- Company: Join the UK’s leading dental clinic, setting new standards in patient care.
- Benefits: Enjoy competitive pay, in-house training, employee discounts, and free parking.
- Why this job: This role offers a chance to grow in a supportive team while making a real impact.
- Qualifications: Must have at least 1 year of customer service experience and excellent organisational skills.
- Other info: Full-time position with Monday to Friday schedule, located on-site in York.
The predicted salary is between 25000 - 27000 £ per year.
Are you ready to be the welcoming face of the UK’s leading dental clinic? We’re redefining the standards in dental care — and we’re looking for a confident, proactive Patient Coordinator to be at the heart of our patient experience. If you’re passionate about high-quality service, thrive in fast-paced environments, and want to work alongside top dental professionals, this could be the next exciting step in your career.
- Greet patients with warmth and professionalism — you’ll be the first impression of our clinic
- Manage busy dental and nursing diaries to ensure the clinic runs smoothly
- Deliver an exceptional standard of service and patient care
- Take initiative, prioritise tasks, and support your colleagues with energy and confidence
Requirements:
- A can-do attitude and a passion for outstanding service
- At least 1 year of customer service and admin experience
- Excellent phone manner and organisational ability
- Fluent in English
- Driving licence (preferred)
Benefits:
- Competitive salary: £25,000–£27,000
- In-house training and mentorship from industry leaders
- Career growth in a dynamic, supportive team environment
- Company events
- Pension scheme
- Employee discounts
- Free on-site parking
- Referral programme
Schedule: Monday to Friday
Location: On-site (with free parking)
Customer Service/service Receptionist employer: Yorkshire Dental Suite
Contact Detail:
Yorkshire Dental Suite Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/service Receptionist
✨Tip Number 1
Familiarise yourself with the dental industry and the specific services offered by the clinic. This knowledge will help you engage confidently with patients and demonstrate your genuine interest in their care.
✨Tip Number 2
Practice your communication skills, especially your phone manner. Since you'll be the first point of contact for patients, being articulate and friendly over the phone is crucial to making a great impression.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed busy schedules or prioritised tasks in previous roles. This will highlight your ability to keep the clinic running smoothly.
✨Tip Number 4
Demonstrate your proactive attitude by thinking of ways you can contribute to the team beyond your role. Mentioning ideas for improving patient experience or streamlining processes can set you apart from other candidates.
We think you need these skills to ace Customer Service/service Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service and administrative experience. Emphasise any roles where you managed busy schedules or provided exceptional service, as these are key aspects of the Patient Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for high-quality service and your ability to thrive in fast-paced environments. Mention specific examples from your past experiences that demonstrate your proactive approach and can-do attitude.
Highlight Communication Skills: Since excellent phone manner and organisational ability are crucial for this role, ensure you mention any relevant experiences that showcase your communication skills. This could include handling customer inquiries or managing appointments effectively.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, as well as ensuring that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Yorkshire Dental Suite
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've handled challenging situations or provided exceptional service, as this role is all about creating a positive patient experience.
✨Demonstrate Your Organisational Abilities
Since managing busy diaries is a key part of the job, be prepared to discuss how you stay organised and prioritise tasks. You might want to mention any tools or methods you use to keep track of appointments and ensure everything runs smoothly.
✨Exude Warmth and Professionalism
As the first point of contact for patients, it's crucial to convey warmth and professionalism. Practice your greeting and body language before the interview, so you can make a great first impression when discussing how you would welcome patients.
✨Ask Insightful Questions
Prepare thoughtful questions about the clinic's approach to patient care and team dynamics. This shows your genuine interest in the role and helps you understand if the company culture aligns with your values.
