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- Tasks: Lead and enhance the client experience from start to finish.
- Company: Join Yorkshire Dental Suite, known for luxury dental care and VIP experiences.
- Benefits: Enjoy a competitive salary and be part of a passionate team.
- Why this job: Make a real impact in redefining luxury service in dentistry.
- Qualifications: Experience in luxury hospitality or premium retail is essential.
- Other info: This role requires travel between various Yorkshire practices.
The predicted salary is between 30000 - 45000 £ per year.
Location: Wortley, Leeds (LS12) will be required to work between various Yorkshire practices and be able to drive
Salary: £35,000 – £45,000 per annum
Job Type: Full-time, Permanent
About Us:
Yorkshire Dental Suite is renowned for its luxury dental care and VIP patient experience. Our mission is to redefine the dental visit by delivering a premium, patient-first approach that reflects the standards of five-star hospitality.
Role Overview:
We are seeking a Client Experience Manager to lead and elevate the entire customer journey across all touchpoints. This is a pivotal leadership role for a confident, polished professional with a background in premium hospitality or luxury retail. The ideal candidate will bring a passion for service excellence and have the ability to coach, develop, and inspire our front-of-house and aftercare teams to consistently deliver outstanding care.
Key Responsibilities:
- Oversee and enhance the full client experience — from initial contact through to post-treatment follow-up
- Develop and implement service protocols aligned with our luxury brand standards
- Train and mentor front-of-house and aftercare staff to uphold best-in-class service delivery
- Monitor team performance, provide constructive feedback, and support ongoing development
- Represent the brand with professionalism and ensure an impeccable standard of presentation
- Resolve client concerns with discretion, empathy, and effectiveness
- Work cross-functionally with clinical, marketing, and leadership teams to align service strategy with business goals
Requirements:
- Experience in luxury hospitality, premium retail, or another high-touch customer-facing role
- Proven leadership and team development capabilities
- Exceptional interpersonal and communication skills
- Confident, professional presence in a client-facing environment
- Passion for delivering exceptional and memorable customer experiences
- Highly organised, detail-oriented, and self-motivated
Why Join Us?
- Be at the forefront of redefining luxury service within the dental industry
- Join a dynamic, passionate team with big ambitions
- Take ownership of a key function in a growing, brand-led organisation
Client Experience Manager employer: Yorkshire Dental Suite
Contact Detail:
Yorkshire Dental Suite Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Manager
✨Tip Number 1
Familiarise yourself with the luxury dental care industry. Research Yorkshire Dental Suite and understand their unique approach to client experience. This knowledge will help you articulate how your background in premium hospitality or luxury retail aligns with their mission during interviews.
✨Tip Number 2
Network with professionals in the dental and luxury service sectors. Attend relevant events or join online forums where you can connect with individuals who have insights into the role of a Client Experience Manager. Building these connections can provide valuable information and potential referrals.
✨Tip Number 3
Prepare to showcase your leadership skills by thinking of specific examples where you've successfully trained or mentored a team. Be ready to discuss how you’ve implemented service protocols that enhanced customer experiences in previous roles, as this will demonstrate your capability to excel in this position.
✨Tip Number 4
Practice your communication skills, especially in handling client concerns. Role-play scenarios where you resolve issues with empathy and professionalism. This will not only boost your confidence but also prepare you for the types of interactions you may face in the role.
We think you need these skills to ace Client Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury hospitality or premium retail. Emphasise any leadership roles and customer service achievements that align with the Client Experience Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service excellence and your ability to inspire teams. Use specific examples from your past experiences to demonstrate how you can enhance the client journey.
Highlight Interpersonal Skills: In your application, focus on your exceptional interpersonal and communication skills. Provide examples of how you've resolved client concerns effectively and maintained professionalism in challenging situations.
Showcase Organisational Skills: Mention your organisational abilities and attention to detail. Discuss how these skills have helped you manage teams or projects successfully, ensuring a high standard of service delivery.
How to prepare for a job interview at Yorkshire Dental Suite
✨Showcase Your Service Excellence
Highlight your experience in luxury hospitality or premium retail during the interview. Be prepared to share specific examples of how you've gone above and beyond to deliver exceptional customer service.
✨Demonstrate Leadership Skills
Discuss your leadership style and provide examples of how you've successfully trained and mentored teams in the past. This role requires inspiring others, so be ready to talk about how you motivate and develop staff.
✨Emphasise Communication Skills
Since this position involves interacting with clients and various teams, showcase your exceptional interpersonal and communication skills. Practice articulating your thoughts clearly and confidently.
✨Align with the Brand's Values
Research Yorkshire Dental Suite and understand their mission to redefine dental visits. During the interview, express how your values align with theirs and how you can contribute to enhancing the client experience.
