At a Glance
- Tasks: Connect with members, support their goals, and enhance their experience across various channels.
- Company: Join YBS, a member-focused organisation that values people over profits.
- Benefits: Enjoy 25 days holiday, health perks, and a bonus scheme up to 15%.
- Other info: Flexible working options available to help balance work and life.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: No experience needed, just a positive mindset and a willingness to learn.
The predicted salary is between 30000 - 40000 £ per year.
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities for us and for you.
About the Role
As a Customer Service Advisor, you’ll:
- Build meaningful relationships with our members and help them find the right products and services to support their goals—whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members—without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Whitby Branch. Here in the Whitby branch we have an experienced team who are dedicated in providing exceptional customer service as we continue to grow our branch presence within Whitby and the wider community we serve. No working day in branch is ever the same, you will be welcoming our customers as they walk in the door, supporting them with their digital queries, opening or changing accounts in whichever channel they prefer. We are passionate about engaging with the local community delivering our business outreach educational sessions that help educate adults and children. The YBS Whitby branch is conveniently positioned to key shopping facilities, nearby free parking and has some train and bus links.
About You
You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future-ready.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development
We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity
We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday: You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus: At YBS we work collaboratively and share in our success together, so when we reach our goals we’ll be all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension: We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare: Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and health care plans.
- My Benefits: When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply? Great with people? Then we think it would be great to meet you. Apply now.
Customer Service Advisor- 12 Month FTC in Whitby employer: Yorkshire Building Society
At YBS, we pride ourselves on being an exceptional employer, particularly in our Whitby branch where a supportive and dynamic work culture thrives. With a strong focus on employee development, flexible working options, and a commitment to inclusivity, we empower our team members to build meaningful careers while making a positive impact in the community. Join us to enjoy competitive benefits, a collaborative environment, and the opportunity to grow alongside a dedicated team that values your contributions.
Contact Details:
Yorkshire Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor- 12 Month FTC in Whitby
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on YBS and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with members across various channels, it’s crucial to be confident and clear. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show your passion for customer service! During your interview, share examples of how you've gone the extra mile for someone in the past. This will highlight your commitment to making a difference for members.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. This shows that you’re engaged and eager to learn more about how you can contribute to YBS.
We think you need these skills to ace Customer Service Advisor- 12 Month FTC in Whitby
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and values that align with our mission at YBS.
Tailor Your Application:Make sure to customise your application for the Customer Service Advisor role. Highlight your skills in building relationships and your passion for helping others, as these are key to what we’re looking for!
Show Your Curiosity:We love candidates who embrace change and are eager to learn. In your application, mention any experiences where you’ve adapted to new situations or technologies, as this shows you’re ready for our exciting digital transformation.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity in our Whitby branch.
How to prepare for a job interview at Yorkshire Building Society
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes a great customer experience and be ready to share examples of how you've gone the extra mile for someone in the past.
✨Show Your Empathy Skills
YBS values empathy and emotional intelligence. Prepare to discuss situations where you’ve demonstrated these qualities. Think about how you can create a welcoming atmosphere for customers and colleagues alike.
✨Be Ready for Digital Questions
Since the role involves using digital tools, be prepared to talk about your comfort level with technology. Share any experiences you have with online customer service or using digital platforms to assist others.
✨Embrace Change and Curiosity
YBS is undergoing a digital transformation, so show your enthusiasm for change. Discuss how you adapt to new situations and your eagerness to learn new skills that will help you thrive in a dynamic environment.
