At a Glance
- Tasks: Connect with people and enhance their experience in a dynamic customer service role.
- Company: Join YBS, a member-focused organisation that values your individuality.
- Benefits: Enjoy 25 days holiday, bonuses, pension contributions, and health benefits.
- Other info: Flexible working options available to support your work-life balance.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: No experience needed, just a positive mindset and eagerness to learn.
The predicted salary is between 25000 - 30000 £ per year.
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities—for us and for you.
About the Role
- Build meaningful relationships with our members and help them find the right products and services to support their goals—whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in‑branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Wakefield Branch. Wakefield Branch is looking for a new addition to our high‑performing and motivated team. We are committed to growing our business and extremely passionate about providing new and existing customers with an exceptional service. You will be fully supported with the necessary training to service our customers mortgage, savings and protection needs and requirements through multiple channels, including face to face, telephone and online. We are extremely passionate about personal development, and we will actively build your skills and capabilities.
Here in Wakefield, we love to help our local community using our volunteering hours to support our Charity partner Fareshare with fundraising and practical support in their distribution sites. As well as delivering financial education sessions for both children and adults in the local area. Wakefield branch is easily accessible by local transport with both a bus station and train station within walking distance. There is also car parking availability close to the branch at cost.
About You
You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future‑ready.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work‑life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development
We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity
We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
Benefits
- Holiday: You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus: At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension: We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare: Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits: When you join YBS you’ll have access to our self‑service benefits portal, where you can access a range of retail, hospitality and health discounts.
Customer Service Advisor - 12 Month Fixed Term Contract in Wakefield employer: Yorkshire Building Society
At YBS, we pride ourselves on being an exceptional employer, particularly within our Wakefield Branch, where a supportive and inclusive work culture thrives. Our commitment to personal development ensures that you will receive comprehensive training and growth opportunities, while our flexible working options promote a healthy work-life balance. Join us in making a meaningful impact in the community, all while enjoying competitive benefits and a collaborative environment that values your contributions.
Contact Details:
Yorkshire Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - 12 Month Fixed Term Contract in Wakefield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on YBS and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with members across various channels, it’s crucial to demonstrate your ability to communicate clearly and confidently. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show your passion for customer service! During your interview, share examples of how you've gone the extra mile for others. This will highlight your commitment to providing exceptional service, which is key for a Customer Service Advisor.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the team. This shows your enthusiasm and helps you determine if YBS is the right fit for you.
We think you need these skills to ace Customer Service Advisor - 12 Month Fixed Term Contract in Wakefield
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and values that align with our mission.
Tailor Your Application:Make sure to customise your application for the Customer Service Advisor role. Highlight your skills in building relationships and your passion for helping others, as these are key to what we do at YBS.
Show Your Growth Mindset:We love candidates who are eager to learn! Mention any past experiences where you’ve embraced change or developed new skills, as this shows you’re ready to grow with us.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people and helps us get to know you better.
How to prepare for a job interview at Yorkshire Building Society
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes a great customer experience and be ready to share examples of how you've gone the extra mile for someone in the past.
✨Show Your Empathy Skills
During the interview, highlight your ability to connect with people. Share stories that demonstrate your emotional intelligence and how you’ve created supportive environments for customers or colleagues.
✨Embrace Change and Curiosity
YBS values adaptability, so be prepared to discuss how you've thrived in dynamic situations. Talk about times when you embraced change positively and how you approached learning new tools or processes.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they support personal development. This shows your genuine interest in the role and the company.
