At a Glance
- Tasks: Connect with customers and help them achieve their financial goals in a supportive environment.
- Company: Join Yorkshire Building Society, a member-focused organisation that values people over profits.
- Benefits: Enjoy 25 days holiday, health benefits, and a bonus scheme up to 15%.
- Other info: Flexible working options available to fit your lifestyle and studies.
- Why this job: Make a real difference in your community while developing your skills and career.
- Qualifications: No experience needed, just a positive mindset and a passion for helping others.
The predicted salary is between 25000 - 32000 € per year.
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities—for us and for you.
About the Role
- Build meaningful relationships with our members and help them find the right products and services to support their goals—whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members—without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Swaffham Branch. Our Swaffham branch is based in the heart of a well‑established Norfolk market town, serving a loyal local community and surrounding villages. Swaffham is known for its strong sense of community and local pride, and that really comes through in the relationships our branch team builds with customers every day. The branch supports a broad and varied customer base, from long‑standing members who value familiar faces and trusted conversations, to customers who rely on us for support with important life events and financial decisions. Customers in Swaffham really appreciate personal service, time to talk, and colleagues who genuinely care, making this a rewarding place to work if you enjoy relationship‑based banking. You’ll be joining a close‑knit, supportive team who take pride in representing Yorkshire Building Society locally. The focus is on meaningful conversations, quality service, and being a visible, trusted part of the local community.
About You
- You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future‑ready.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility.
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work‑life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development.
We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity.
We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self‑service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply? Great with people? Then we think it would be great to meet you. Apply now.
Customer Service Advisor in Swaffham employer: Yorkshire Building Society
At Yorkshire Building Society, we pride ourselves on being an exceptional employer, particularly for those in our Customer Service Advisor role at the Swaffham branch. With a strong focus on community engagement, flexible working options, and a commitment to personal development, we foster a supportive and inclusive work culture that empowers our employees to thrive. Our generous benefits package, including competitive holiday allowances and a robust pension scheme, ensures that you can build a rewarding career while making a meaningful impact in the lives of our members.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Swaffham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on YBS and its values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with members across various channels, try role-playing different scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Show your personality! During the interview, let your genuine self shine through. Share personal stories that highlight your empathy and relationship-building skills—this is what YBS values most!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor in Swaffham
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for helping others and how you connect with people.
Tailor Your Application:Make sure to customise your application for the Customer Service Advisor role. Highlight your experiences that align with building relationships and providing excellent service, as these are key to what we do at YBS.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our values there.
How to prepare for a job interview at Yorkshire Building Society
✨Know Your Stuff
Before the interview, take some time to research YBS and its values. Understand their commitment to customer service and community engagement. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Customer Service Advisor, building relationships is key. Prepare examples from your past experiences where you’ve successfully connected with customers or colleagues. Highlight your empathy and emotional intelligence, as these traits are crucial for creating a welcoming atmosphere.
✨Embrace Change
YBS is undergoing a digital transformation, so be ready to discuss how you adapt to new technologies and changes in the workplace. Share any experiences where you’ve embraced change positively, showing that you’re open-minded and eager to learn.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how YBS supports personal development. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
