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For Companies At a Glance
- Tasks: Build relationships and help members find the right products for their goals.
- Company: A supportive company focused on member service and collaboration.
- Benefits: Flexible working hours, team environment, and no sales pressure.
- Other info: Work across two vibrant branches with unique characters.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 20000 - 25000 £ per year.
Please note that this role requires you to work at both the Lowestoft and Great Yarmouth Branches.
About the Role
As a Customer Service Advisor, you’ll:
- Build meaningful relationships with members and help them find the right products and services to support their goals—whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members—without the pressure of sales targets.
- You will work in a team that values collaboration and service excellence.
- Each branch has its own character, and you will be required to work between the Lowestoft and Great Yarmouth locations to meet our customers’ needs.
Qualifications
Customer Service Advisor in Suffolk employer: Yorkshire Building Society
Contact Detail:
Yorkshire Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Suffolk
✨Tip Number 1
Get to know the company culture! Research the values and mission of the organisation you're applying to. This will help you tailor your conversations and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with members across various channels, it’s crucial to be clear and confident. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info about the role and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Customer Service Advisor in Suffolk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in building relationships and supporting customers, as this is key to what we do at StudySmarter.
Showcase Your Communication Skills: Since you'll be communicating across various channels, it's important to demonstrate your strong communication skills in your application. Use clear and confident language to show us you can connect with members effectively.
Emphasise Teamwork: We value collaboration, so don’t forget to mention any experiences where you've worked well in a team. Share examples that illustrate how you contribute to a positive team environment, especially in customer service settings.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Yorkshire Building Society
✨Know the Company
Before your interview, take some time to research the company’s values and mission. Understanding their focus on building meaningful relationships with members will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples of how you've effectively communicated in different situations, whether in-person, over the phone, or online. This will demonstrate your ability to connect with members across various channels.
✨Emphasise Teamwork
Since the role involves working in a collaborative environment, be ready to discuss your experiences working in teams. Highlight how you’ve contributed to team success and how you value collaboration, especially in a setting that requires flexibility between branches.
✨Focus on Member-Centric Solutions
Prepare to discuss how you prioritise doing what’s right for customers. Think of specific instances where you’ve gone above and beyond to support someone’s needs, showing that you understand the importance of service excellence without the pressure of sales targets.