Branch Manager - 12 Month Fixed Term Contract in Pontefract

Are you ready for a new challenge? If you are passionate about leading, developing and inspiring your own team as well as delivering great customer service then this is the role for you.

As a Branch Manager, you’ll be at the heart of our retail network and at the forefront of delivering YBS’ purpose. You’ll successfully lead the Pontefract Branch to ensure that every customer receives a great service and that colleagues are motivated and enabled to deliver this. To do this you’ll provide effective leadership to a team of Customer Consultants. You’ll support, coach and mentor them and help them with their learning and development so they can have quality conversations with customers.

From an operational perspective, you’ll ensure your branch works to high quality, risk, health, safety and security standards. You’ll also optimise resources to match customer demand and make the best use of your teams’ time, delivering cost efficiencies wherever possible and ensure that you are playing your role in delivering the retail strategy. A key element of the role will also be to enable colleagues and the branch to reach out into the community in which you operate.

Pontefract branch is a very successful branch which lies in our Yorkshire East Area of YBS. It is in the centre of Pontefract town centre and has great transport links from buses and trains. It also has a close proximity to the M62 motorway and A1. It is a very busy branch but a great place to work where every day is totally different. It has a loyal customer base which is served by a great team of 6 staff with a real mix of colleague experience ranging from 24 years to a year and all have the right level of knowledge and capability to deal with our very busy branch.

You’ll be an accomplished leader, with experience in a management or team leader role in a customer facing environment. This’ll be coupled with:

• A proven record of delivering great customer service and outcomes
• The ability to lead, develop and motivate colleagues
• Great stakeholder management skills as you’ll be working with your Area Manager and a range of Head Office functions
• Effective communication and time management

You don’t need to be an expert in financial services, while it helps, we don’t want you to be put off applying if you are not. We want to hear from anyone who feels they have the skills and experience to deliver a great experience for our colleagues and customers.

Initially this is a 12-month fixed term contract with the potential to become permanent depending on the needs of the business.

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

• Holiday: You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
• Bonus: At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
• Pension: We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
• Healthcare: Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
• My Benefits: When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.