Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Connect with customers and help them achieve their financial goals.
- Company: Join a leading team at YBS, focused on enhancing customer experiences.
- Benefits: Enjoy flexible benefits, personal development opportunities, and a supportive work environment.
- Other info: Work in a friendly community with opportunities for volunteering and local engagement.
- Why this job: Make a real difference in people's lives while growing your skills in a dynamic setting.
- Qualifications: No experience needed, just a positive mindset and a passion for helping others.
The predicted salary is between 22000 - 26000 £ per year.
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
- 12 Month Fixed Term Contract
Please Note: This role will require you to predominately work at Newmarket Branch with a requirement to cover at Bury St Edmunds Branch.
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities for us and for you.
About the Role
- Build meaningful relationships with our members and help them find the right products and services to support their goals whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Newmarket Branch. Newmarket is a well connected market town in West Suffolk, known worldwide as the home of horseracing. It has a friendly community feel, a good range of shops, cafés and local amenities, and easy access to open countryside. Each day brings different opportunities to learn in supporting our customers with Real Help for Real Lives. As a team we are passionate about collaborating, engaging with, and building partnerships in our local communities through volunteering, educating and fundraising. There is no onsite parking however there are several car parks within walking distance of the branch.
About You
You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future-ready.
About Our Benefits
Everyone’s different. That’s why we offer a wide range of benefits and rewards that we think you’ll love whatever’s important to you, and whatever stage of life you’re at.
Customer Service Advisor in Newmarket employer: Yorkshire Building Society
Contact Detail:
Yorkshire Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Newmarket
✨Tip Number 1
Get to know the company! Research YBS and its values, especially how they focus on enhancing customer experience. This will help you connect your personal values with theirs during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with members across various channels, role-play different scenarios with friends or family to build confidence and adaptability.
✨Tip Number 3
Show your enthusiasm for learning! Highlight your growth mindset in conversations, and be ready to discuss how you embrace change and new technologies. This is key for a role in a dynamic environment like YBS.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the YBS team.
We think you need these skills to ace Customer Service Advisor in Newmarket
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about what motivates you and how you connect with people.
Tailor Your Application: Make sure to customise your application for the Customer Service Advisor role. Highlight experiences that showcase your ability to build relationships and support customers, as these are key to our success at YBS.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you a great fit for the role. Less is often more!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Yorkshire Building Society
✨Know the Company and Its Values
Before your interview, take some time to research the company’s values and mission. Understanding what they stand for will help you align your answers with their expectations, especially since they value empathy and community engagement.
✨Showcase Your People Skills
As a Customer Service Advisor, your ability to connect with people is crucial. Prepare examples from your past experiences where you’ve successfully built relationships or resolved conflicts. This will demonstrate your emotional intelligence and commitment to customer satisfaction.
✨Embrace Change and Adaptability
The role requires someone who thrives in dynamic environments. Be ready to discuss how you’ve adapted to changes in previous roles or how you approach new challenges with curiosity. This shows that you’re open to learning and growing within the company.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they measure success in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.