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For Companies At a Glance
- Tasks: Connect with customers and help them achieve their financial goals.
- Company: Join YBS, a leading organisation with a strong community focus.
- Benefits: Enjoy a supportive work environment with opportunities for growth.
- Other info: Be part of an exciting digital transformation in a vibrant branch.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Please Note: This role will require you to predominately work at Newmarket Branch with a requirement to cover at Bury St Edmunds Branch. If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities—for us and for you.
About the Role
- Build meaningful relationships with our members and help them find the right products and services to support their goals—whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members—without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work.
Customer Service Advisor - 12 Month Fixed Term Contract in Newmarket employer: Yorkshire Building Society
Contact Detail:
Yorkshire Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - 12 Month Fixed Term Contract in Newmarket
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on YBS and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to communicate confidently across various channels. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show your passion for helping others! During your interview, share examples of how you've made a difference in someone's experience. This will highlight your commitment to customer service and align with YBS's focus on doing what's right for members.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and reinforce your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor - 12 Month Fixed Term Contract in Newmarket
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your interests and what makes you tick—this helps us connect with you on a personal level.
Tailor Your Application: Make sure to tailor your application to the Customer Service Advisor role. Highlight your experience in building relationships and helping customers. We love seeing how your skills align with our mission to enhance customer experiences!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to understand your experience and why you’re a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate—just a few clicks and you’re done!
How to prepare for a job interview at Yorkshire Building Society
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their mission, especially how they aim to enhance customer experience and support members. This will help you align your answers with what they’re looking for.
✨Showcase Your People Skills
As a Customer Service Advisor, building relationships is key. Prepare examples from your past experiences where you’ve successfully connected with customers or resolved issues. This will demonstrate your ability to make a difference in their lives.
✨Practice Multi-Channel Communication
Since the role involves communicating across various channels, think about how you would handle different scenarios—whether in-branch, over the phone, or online. Practising these interactions can help you feel more confident during the interview.
✨Emphasise Your Problem-Solving Skills
The ability to focus on doing what’s right for members is crucial. Be ready to discuss situations where you’ve had to think on your feet to solve a problem or improve a process. This shows that you’re proactive and customer-focused.