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For Companies At a Glance
- Tasks: Connect with customers and help them achieve their goals through excellent service.
- Company: Join a leading team at YBS, making a real difference in the community.
- Benefits: Enjoy competitive pay, health perks, generous holiday, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Be part of an exciting digital transformation and enhance customer experiences every day.
- Qualifications: No experience needed, just a positive mindset and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Customer Service Advisor - 12 Month Fixed Term Contract
Please Note: This role will require you to predominately work at Newmarket Branch with a requirement to cover at Bury St Edmunds Branch.
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We are always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. As we embark on an exciting digital transformation, the future is full of possibilities for us and for you.
About the Role
- Build meaningful relationships with our members and help them find the right products and services to support their goals whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Newmarket Branch. Newmarket is a well-connected market town in West Suffolk, known worldwide as the home of horseracing. It has a friendly community feel, a good range of shops, cafés and local amenities, and easy access to open countryside. Each day brings different opportunities to learn in supporting our customers with Real Help for Real Lives. As a team, we are passionate about collaborating, engaging with, and building partnerships in our local communities through volunteering, educating and fundraising. There is no onsite parking; however, there are several car parks within walking distance of the branch.
About You
You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future-ready.
About Our Benefits
Everyone’s different. That’s why we offer a wide range of benefits and rewards that we think you’ll love, whatever’s important to you, and whatever stage of life you’re at. Such as:
- Our pension scheme (where you can get up to 11% from us)
- On target bonus of 7% (with the opportunity to earn up to a maximum 15%)
- Access to brilliant health benefits
- Life assurance at 6 times your salary
- 25 days holiday (and the option to buy more)
- Cycle to work or an interest-free loan for an annual ticket
- Wellbeing resources and tools
- Retail and Leisure discounts
Locations
Customer Service Advisor in Newmarket, Suffolk employer: Yorkshire Building Society
Contact Detail:
Yorkshire Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Newmarket, Suffolk
✨Tip Number 1
Get to know the company! Research YBS and its values, especially how they focus on enhancing customer experience. This will help you connect your personal values with theirs during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with members across various channels, role-play different scenarios with friends or family to build confidence and adaptability.
✨Tip Number 3
Show your enthusiasm for learning! Highlight your growth mindset in interviews by sharing examples of how you've embraced change or learned new skills in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at YBS.
We think you need these skills to ace Customer Service Advisor in Newmarket, Suffolk
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about what motivates you and how you connect with people, especially in customer service.
Tailor Your Application: Make sure to customise your application for the Customer Service Advisor role. Highlight your relevant experiences and skills that align with our values, like empathy and teamwork. This shows us you’re genuinely interested in joining our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and fluff. Make it easy for us to see why you’d be a great fit for the role and how you can contribute to our branch network.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position and our company culture there.
How to prepare for a job interview at Yorkshire Building Society
✨Know the Company Inside Out
Before your interview, take some time to research YBS and its values. Understand their commitment to customer service and how they aim to enhance the customer experience. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Customer Service Advisor, building relationships is key. Prepare examples from your past experiences where you've successfully connected with customers or colleagues. Highlight your empathy and emotional intelligence, as these traits are crucial for creating a welcoming atmosphere.
✨Embrace Change and Curiosity
YBS is undergoing a digital transformation, so it's important to demonstrate your adaptability. Share instances where you've embraced change or learned new technologies. This shows that you're not just ready for the role but also excited about the future possibilities.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics at the Newmarket Branch or how they support personal development. This not only shows your interest but also helps you gauge if the company culture aligns with your values.