At a Glance
- Tasks: Connect with people and help them achieve their financial goals.
- Company: Join YBS, a member-focused organisation that values community and personal growth.
- Benefits: Enjoy 25 days holiday, health benefits, and a bonus scheme up to 15%.
- Other info: Flexible working options and a supportive, inclusive environment await you.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: No experience needed, just a positive mindset and a passion for helping others.
The predicted salary is between 24000 - 28000 € per year.
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities for us and for you.
About the Role
- As a Customer Service Advisor, you’ll build meaningful relationships with our members and help them find the right products and services to support their goals whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Chatham Branch. Chatham Branch is looking for a new addition to our very successful and motivated team, we are committed to growing our business and are extremely passionate about providing new and existing customers with an exceptional service. Here in Chatham, we love to help our local community using our volunteering hours to support our Charity partner Fareshare with fundraising and practical support in their distribution sites. As well as delivering financial education sessions for both children and adults in the local area.
The Management team are passionate about personal development and if you have aspirations to move on to further opportunities, we will actively build your skills and capabilities to support this. Chatham branch is easily accessible by local transport with both a bus station and train station within walking distance. There is also car parking availability directly behind the branch at cost.
About You
- You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values.
- We’re looking for someone who is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future-ready.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply? Great with people? Then we think it would be great to meet you. Apply now.
Customer Service Advisor in Medway employer: Yorkshire Building Society
At YBS, we pride ourselves on being an exceptional employer, particularly within our Chatham Branch, where a strong sense of community and personal development thrives. Our commitment to inclusivity, flexible working options, and a supportive environment ensures that every team member can grow their skills while making a meaningful impact on our members' lives. With generous benefits, including a competitive pension scheme and health care options, we empower our employees to build rewarding careers in a dynamic and collaborative atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Medway
✨Tip Number 1
Get to know the company! Research YBS and its values, especially their commitment to community and customer service. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with members across various channels, role-play different scenarios with friends or family. This will boost your confidence and help you articulate how you can enhance the customer experience.
✨Tip Number 3
Show your passion for personal development! Be ready to discuss how you plan to grow within the company. Mention any relevant training or skills you’re eager to learn, as YBS values employees who are committed to their own growth.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It’s a simple way to stand out and reinforce your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor in Medway
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for helping others and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the Customer Service Advisor role. Highlight any relevant experiences or skills that align with our values, like empathy and a growth mindset. It shows us you’re genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like we do with our members!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity in our Chatham Branch.
How to prepare for a job interview at Yorkshire Building Society
✨Know Your Stuff
Before the interview, take some time to research YBS and their Chatham Branch. Understand their values, community involvement, and what makes them unique. This will help you connect your answers to their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Customer Service Advisor, your ability to build relationships is key. Prepare examples from your past experiences where you've gone the extra mile for someone, whether it was a colleague or a customer. Highlight your empathy and emotional intelligence to demonstrate how you create a welcoming atmosphere.
✨Embrace Change and Curiosity
YBS values individuals who thrive in dynamic environments. Be ready to discuss how you've adapted to change in previous roles or situations. Share your eagerness to learn new technologies and how you stay open-minded about new ideas, especially as they embark on their digital transformation.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and development opportunities available, or how the branch engages with the local community. This shows your interest in personal growth and your commitment to contributing positively to the team.
