At a Glance
- Tasks: Connect with people and help them achieve their financial goals as a Customer Service Advisor.
- Company: Join YBS, a member-focused organisation that values inclusivity and personal growth.
- Benefits: Enjoy 25 days holiday, health benefits, and a bonus scheme up to 15%.
- Other info: Flexible working options available to balance work, studies, and hobbies.
- Why this job: Make a real difference in your community while developing your skills in a supportive environment.
- Qualifications: Motivated individuals with strong communication skills and a passion for helping others.
The predicted salary is between 12 - 15 £ per hour.
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities—for us and for you.
About the Role
- Build meaningful relationships with our members and help them find the right products and services to support their goals—whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members—without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Malton Branch: “We have an exciting opportunity to join our friendly team here in Malton. This is a branch that prides itself on creating a welcoming atmosphere and providing our customers with an outstanding level of support and service. As well as helping our customers in branch and over the phone, we love to get out and about in the community delivering financial education sessions along with a range of other workshops in schools and community groups.” Malton Branch is a dual location with our branch at Pickering. There will be opportunities to engage and work with the Pickering branch as well as others outside of your branch team including other new candidates who are also onboarding as well as the wider business.
About You
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future‑ready.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work‑life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development
We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity
We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
- Holiday: You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus: At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension: We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare: Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits: When you join YBS you’ll have access to our self‑service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply? Great with people? Then we think it would be great to meet you. Apply now.
Customer Service Advisor- Part Time in Malton employer: Yorkshire Building Society
At YBS, we pride ourselves on being an exceptional employer, particularly in our Malton Branch where a friendly and welcoming atmosphere fosters strong relationships with our members. With a commitment to personal development, flexible working options, and a focus on inclusivity, we empower our employees to thrive while making a meaningful impact in the community. Join us for a rewarding career where your contributions are valued and celebrated.
Contact Details:
Yorkshire Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor- Part Time in Malton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on YBS and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with members across various channels, it’s crucial to demonstrate your ability to communicate clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show your empathy! During interviews, share examples of how you've gone the extra mile for others. This aligns perfectly with YBS's focus on building strong relationships and creating a welcoming atmosphere.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the role and the team. This not only shows your interest but also helps you gauge if YBS is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Advisor- Part Time in Malton
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and what makes you unique.
Tailor Your Application:Make sure to customise your application for the Customer Service Advisor role. Highlight your skills in building relationships and your passion for helping others, as these are key to our team at YBS.
Show Your Enthusiasm:Express your excitement about joining our friendly team in Malton! Mention why you’re drawn to the role and how you can contribute to enhancing the customer experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Yorkshire Building Society
✨Know Your Stuff
Before the interview, make sure you understand YBS's values and how they relate to customer service. Familiarise yourself with their approach to building relationships and enhancing customer experiences. This will help you demonstrate your alignment with their mission.
✨Showcase Your Empathy
As a Customer Service Advisor, empathy is key. Prepare examples from your past experiences where you've gone the extra mile for someone or resolved a conflict. This will show that you can create a welcoming atmosphere and support members effectively.
✨Be Ready for Digital Questions
Since YBS is undergoing a digital transformation, be prepared to discuss your experience with digital tools. Think of specific instances where you've used technology to improve customer interactions or streamline processes.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. You might ask about the community workshops mentioned in the job description or how the team collaborates across branches. This shows you're engaged and eager to contribute.
