At a Glance
- Tasks: Connect with people and help them achieve their goals through excellent customer service.
- Company: Join YBS, a leading organisation focused on enhancing customer experiences.
- Benefits: Enjoy 25 days holiday, bonuses, pension contributions, and health benefits.
- Other info: Flexible working options and a commitment to inclusivity and personal development.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Motivated, empathetic, and eager to learn with strong communication skills.
The predicted salary is between 28800 - 43200 £ per year.
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We are always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities for us and for you.
As a Customer Service Advisor, you will:
- Build meaningful relationships with our members and help them find the right products and services to support their goals whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members without the pressure of sales targets.
Qualifications
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future-ready.
Benefits
- You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Development & Inclusivity
- We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance.
- We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey.
- We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves.
Customer Service Advisor in Malton employer: Yorkshire Building Society
Yorkshire Building Society is an excellent employer that fosters a collaborative and innovative work culture, allowing Automation Engineers to thrive in a hybrid environment between home and their vibrant Leeds office. With a strong focus on employee growth, the society offers extensive benefits such as 25 days of holiday, a rewarding bonus scheme, and a robust pension contribution, making it an attractive place for those seeking meaningful and fulfilling careers in technology.
Contact Details:
Yorkshire Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Malton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on YBS and its values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with members across various channels, it’s crucial to demonstrate your ability to communicate clearly and confidently. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show your empathy! During interviews, share examples of how you've gone the extra mile for others. This aligns perfectly with YBS's focus on building meaningful relationships and creating a supportive atmosphere.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the YBS careers page. It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining the team.
We think you need these skills to ace Customer Service Advisor in Malton
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the role of Customer Service Advisor. Highlight your experience in building relationships and how you've gone the extra mile for customers in the past. We love seeing specific examples!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture there.
How to prepare for a job interview at Yorkshire Building Society
✨Know the Company Inside Out
Before your interview, take some time to research YBS and its values. Understand their commitment to customer service and how they’re embracing digital transformation. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Customer Service Advisor, building relationships is key. Prepare examples from your past experiences where you’ve successfully connected with customers or colleagues. Highlight your empathy and emotional intelligence, as these traits are crucial for creating a welcoming atmosphere.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific customer situations. Think about times when you went the extra mile for someone or resolved a challenging issue. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Embrace Change and Learning
YBS values adaptability and a growth mindset. Be prepared to discuss how you’ve embraced change in previous roles and your eagerness to learn new technologies. This will demonstrate that you’re not just ready for the role but also excited about the future possibilities within the company.
