Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build relationships and support members in achieving their financial goals.
- Company: Join YBS, a member-focused organisation that values people over profits.
- Benefits: Enjoy 25 days holiday, bonuses, pension contributions, and health benefits.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: No experience needed, just a positive mindset and a passion for helping others.
- Other info: Flexible working options to fit your lifestyle and studies.
The predicted salary is between 28800 - 43200 £ per year.
About the Role
As a Customer Service Advisor, you’ll:
- Build meaningful relationships with our members and help them find the right products and services to support their goals—whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members—without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Dartmouth Branch:
"Dartmouth branch is dedicated to giving great customer service and pride themselves on high customer satisfaction scores. If your passion is people, working with your local communities and getting involved we would love to hear from you. In the Dartmouth branch, located along the embankment, we are able to support our customers manage their savings through their channel of choice, help members have a place to call home, help them protect their home and to protect their lives."
About You
You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future-ready.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility: We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development: We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity: We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday: You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus: At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension: We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- Healthcare: Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits: When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Customer Service Advisor in London employer: Yorkshire Building Society
Contact Detail:
Yorkshire Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out YBS's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to chat confidently across various channels. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've gone the extra mile for others. This will highlight your ability to build strong relationships, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the YBS family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor in London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your passions and what makes you tick.
Show Your Empathy: Since we value relationships with our members, highlight any experiences where you've gone the extra mile for someone. Whether it’s in a job or just helping out a friend, we love to see that caring attitude!
Embrace Change: We thrive in dynamic environments, so if you’ve had experiences where you adapted to change or learned something new, make sure to mention them. It shows us you’re ready to grow with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Yorkshire Building Society
✨Know Your Values
Before the interview, take some time to reflect on your personal values and how they align with the company's mission. Since YBS is all about caring for members and building relationships, be ready to share examples of how you've demonstrated empathy and support in past experiences.
✨Showcase Your Curiosity
The role requires someone who thrives in dynamic environments and embraces change. During the interview, express your eagerness to learn and adapt. Share instances where you've successfully navigated change or learned new skills, especially in customer service settings.
✨Communicate Confidently
As a Customer Service Advisor, you'll need to communicate across various channels. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to get comfortable with discussing your experiences and how you can contribute to the team.
✨Emphasise Teamwork
YBS values collaboration and going the extra mile for colleagues. Be prepared to discuss how you've worked effectively in teams before. Highlight any specific examples where your contributions helped achieve shared goals, as this will resonate well with the hiring manager.
