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- Tasks: Connect with people and enhance their experience in a dynamic customer service role.
- Company: Join YBS, a community-focused organisation that values its members over shareholders.
- Benefits: Enjoy 25 days holiday, flexible working options, and health benefits.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: No prior experience needed, just a passion for helping others.
- Other info: Be part of a supportive team with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We are always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. As a Customer Service Advisor, you will:
- Build meaningful relationships with our members and help them find the right products and services to support their goals whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Liverpool Branch: "We are looking for a colleague with a passion for customer service and lots of enthusiasm to join our team in Liverpool. If you thrive on supporting customers and being part of the local community, this is the perfect role for you. You will be joining an experienced team who are committed to providing every customer with a joyful experience when they visit or telephone our Branch. In this role, you will be able to grow, develop and reach your true potential in a supportive environment as your personal development is our top priority. We are committed to growing our business and extremely passionate about what we do and how we go about it. This is a fast-paced role with no two days the same, so you are guaranteed to learn something new each day. We have a real desire to provide new and existing customers with real help with real lives and are committed to using our volunteering hours in our local community. This could be at a FareShare depot, delivering Money Minds sessions in primary schools, or arranging other community events, there are plenty of opportunities for you to get involved. We also like to have some fun along the way so if this sounds like the right opportunity for you then please get in touch."
You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility: We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development: We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity: We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits: We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday: You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus: At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension: We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare: Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits: When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
We are looking for someone who:
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future-ready.
Customer Service Advisor- 12 Month FTC in Liverpool employer: Yorkshire Building Society
Contact Detail:
Yorkshire Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor- 12 Month FTC in Liverpool
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching YBS and its values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with members across various channels, it’s crucial to demonstrate your ability to communicate clearly and confidently. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show your enthusiasm! When you’re in the interview, let your passion for customer service shine through. Share examples of how you've gone the extra mile for others, and don’t forget to smile – it makes a huge difference!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great opportunity to reiterate your excitement about the role and the team.
We think you need these skills to ace Customer Service Advisor- 12 Month FTC in Liverpool
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and how you connect with people.
Tailor Your Application: Make sure to customise your application to reflect the values and skills mentioned in the job description. Highlight your passion for helping others and any relevant experiences that showcase your ability to thrive in dynamic environments.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using straightforward language and keeping your points concise. This helps us quickly understand why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in our Liverpool Branch.
How to prepare for a job interview at Yorkshire Building Society
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes a great customer experience and be ready to share examples of how you've gone the extra mile for someone in the past. This will show your passion for helping others, which is crucial for this role.
✨Showcase Your Communication Skills
Since you'll be communicating across various channels, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family, focusing on how you would explain complex ideas simply and effectively. This will help you shine during the actual interview.
✨Embrace Change and Positivity
YBS values adaptability, so be prepared to discuss how you've handled change in previous roles. Share specific instances where you embraced new challenges with a positive attitude. This will demonstrate that you're not just a fit for the role, but also for the dynamic environment at YBS.
✨Connect with Their Community Spirit
Research YBS's community initiatives and think about how you can contribute. During the interview, express your enthusiasm for getting involved in local events or volunteering opportunities. This shows that you align with their values and are eager to make a difference beyond just your job.
