At a Glance
- Tasks: Connect with people and help them achieve their goals through excellent customer service.
- Company: Join YBS, a member-focused organisation that values your individuality.
- Benefits: Enjoy 25 days holiday, bonuses, pension contributions, and health benefits.
- Other info: Flexible working options to support your work-life balance and personal development.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: No experience needed, just a positive mindset and a passion for helping others.
The predicted salary is between 25000 - 32000 € per year.
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities—for us and for you.
About the Role
As a Customer Service Advisor, you’ll:
- Build meaningful relationships with our members and help them find the right products and services to support their goals—whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in‑branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members—without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Gainsborough branch colleagues are an experienced, close‑knit team who are dedicated to giving great customer service and pride themselves on their high customer satisfaction scores. If you're passionate about people, like to make a difference in your community and are a great team player we would love to hear from you. The YBS Gainsborough branch is located in the Market place, just a short walk from the old hall, there is ample parking, as well as key shopping and bus links.
About You
You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future‑ready.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work‑life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development
We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity
We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday: You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus: At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension: We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare: Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits: When you join YBS you’ll have access to our self‑service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply? Great with people? Then we think it would be great to meet you. Apply now.
Customer Consultant in Lincolnshire employer: Yorkshire Building Society
At YBS, we pride ourselves on being an exceptional employer, particularly within our Gainsborough Branch, where a close-knit team is dedicated to delivering outstanding customer service. With a strong focus on employee development, flexible working options, and a commitment to inclusivity, we create an environment where you can thrive both personally and professionally. Join us to make a meaningful impact in your community while enjoying a rewarding career with generous benefits and opportunities for growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant in Lincolnshire
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in customer service. They might have insider info on job openings or can put in a good word for you. Remember, connections can make all the difference!
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with members across various channels, it’s crucial to be confident and clear. Try role-playing scenarios with a friend or family member to get comfortable with different situations.
✨Tip Number 3
Show your passion for customer service! When you get the chance to chat with potential employers, share stories about how you've gone the extra mile for someone. This will highlight your commitment to making a difference and resonate with their values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, so keep an eye out for roles that match your skills and interests.
We think you need these skills to ace Customer Consultant in Lincolnshire
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passions and what makes you tick.
Show Your Motivation:Make sure to highlight why you’re excited about joining our team. We love candidates who are eager to go the extra mile for our members and contribute to our shared goals.
Tailor Your Application:Take a moment to read through the job description and align your skills and experiences with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Yorkshire Building Society
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes a great customer experience and be ready to share examples of how you've gone the extra mile for someone in the past. This will show your passion for helping others.
✨Showcase Your Empathy
During the interview, highlight your ability to connect with people. Share stories that demonstrate your emotional intelligence and how you’ve created supportive environments for customers or colleagues. This aligns perfectly with what they value at YBS.
✨Embrace Change and Curiosity
YBS is looking for someone who thrives in dynamic environments. Be prepared to discuss how you've adapted to change in previous roles and your eagerness to learn new technologies. This will show that you're ready for their exciting digital transformation.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics at the Gainsborough branch or how they support personal development. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
