At a Glance
- Tasks: Connect with people and help them achieve their goals through excellent customer service.
- Company: Join YBS, a leading organisation with a strong focus on community and customer satisfaction.
- Benefits: Enjoy 25 days holiday, bonuses, pension contributions, and health benefits.
- Other info: Dynamic work environment with opportunities for personal development and career growth.
- Why this job: Make a real difference in your community while developing your skills in a supportive environment.
- Qualifications: Motivated team player with a passion for helping others and a growth mindset.
The predicted salary is between 24000 - 28000 € per year.
Please Note: This role will require you to work at both Lincoln and Gainsborough Branch.
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities—for us and for you.
About the Role
As a Customer Service Advisor, you’ll:
- Build meaningful relationships with our members and help them find the right products and services to support their goals—whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in‑branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members—without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Lincoln Branch. Lincoln branch colleagues are an experienced, close‑knit team who are dedicated to giving great customer service and pride themselves on their high customer satisfaction scores. If you’re passionate about people, like to make a difference in your community and are a great team player we would love to hear from you. The YBS Lincoln branch is located out of town at the Carlton Centre, in view of the stunning cathedral, boasting ample free parking, as well as key shopping and bus links.
About You
We’re looking for someone who:
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future‑ready.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday: You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus: At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension: We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare: Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits: When you join YBS you’ll have access to our self‑service benefits portal, where you can access a range of retail, hospitality and health discounts.
Customer Service Advisor - Fixed term until 30/09/2027 in Lincoln employer: Yorkshire Building Society
At YBS, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that values personal development and community impact. Our Lincoln branch, with its experienced team and commitment to high customer satisfaction, provides a unique environment where you can thrive while enjoying generous benefits such as 25 days of holiday, a competitive pension scheme, and access to health and wellbeing resources. Join us in making a difference for our members and experience the exciting opportunities that come with our ongoing digital transformation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Fixed term until 30/09/2027 in Lincoln
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on YBS and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with members across various channels, it’s crucial to demonstrate your ability to communicate clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show your passion for customer service! During your interview, share specific examples of how you've gone the extra mile for customers in the past. This will highlight your commitment to making a difference in people's lives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and ready to embrace the digital transformation at YBS.
We think you need these skills to ace Customer Service Advisor - Fixed term until 30/09/2027 in Lincoln
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples of how you've gone the extra mile for customers or worked well in a team—this will really catch our eye!
Show Your Enthusiasm:We love candidates who are excited about the opportunity! In your application, express why you’re interested in working with us at YBS and how you can contribute to our mission of enhancing customer experience.
Check Your Details:Before hitting send, double-check your application for any typos or errors. A polished application shows attention to detail, which is super important in customer service roles. And remember, apply through our website for the best chance!
How to prepare for a job interview at Yorkshire Building Society
✨Know the Company Inside Out
Before your interview, take some time to research YBS and its values. Understand their commitment to customer service and how they’re embracing digital transformation. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Customer Service Advisor, building relationships is key. Prepare examples from your past experiences where you’ve successfully connected with customers or colleagues. Highlight your empathy and emotional intelligence, as these traits are crucial for creating a welcoming atmosphere.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think about times when you went the extra mile for someone or resolved a challenging issue. Practising these scenarios can help you articulate your thought process and demonstrate your problem-solving skills.
✨Embrace Change and Learning
YBS values adaptability and a growth mindset. Be prepared to discuss how you’ve embraced change in previous roles and your eagerness to learn new technologies. This shows that you’re not just a fit for the role now, but also for the future as the company evolves.
