At a Glance
- Tasks: Design seamless, engaging services that enhance customer and colleague experiences.
- Company: Join YBS, a member-focused organisation dedicated to inclusivity and collaboration.
- Benefits: Enjoy 25 days holiday, health benefits, and a bonus scheme up to 15%.
- Other info: Hybrid role with excellent career development opportunities and a supportive culture.
- Why this job: Make a real impact in transforming digital services while working flexibly.
- Qualifications: 2+ years in Service Design with a strong portfolio and communication skills.
The predicted salary is between 49500 - 60500 £ per year.
Are you an experienced Service Designer looking for your next opportunity to make a difference? Do you want to work in a team where Service Design is more than just Blueprinting? A team that knows that UX design and Service Design work as partners but are not the same thing? Somewhere you can really make a difference?
We are working on a major transformation programme which sees YBS redesigning and digitising our approach across all of our customer facing channels. As a Service Designer in YBS you will be a driving force in designing seamless experiences to drive those changes. We are looking for people who really understand the value end to end service design can bring. In this role, you will play a crucial part in shaping the future of our customer and colleague experience by designing seamless, engaging, human-centred services.
This is a hybrid role with remote working and some onsite presence in our central Leeds offices. This is a 12-month fixed term contract (with the possibility of extending).
About the role
As Service Designer, you’ll shape the future of our digital services by working collaboratively with stakeholders and designers to come up with innovative ways to meet customer needs and solve business problems. You will:
- Lead Service Design activities including facilitating stakeholder workshops, identifying customer pain points, business/technology opportunities and constraints in order to design excellent customer and colleague experiences.
- Develop customer journey maps, service definitions, service safaris, service blueprints and user flows and work with the wider UX team and Business Analysts to design end-to-end services.
- Collaborate with cross-functional teams (such as Product Managers, Developers, Marketers, Architects, frontline colleagues) and other stakeholders to ensure quality and alignment between business goals, technical feasibility, regulatory requirements and user needs throughout the design and delivery process.
- Stay abreast of industry trends and requirements by continuously researching and sharing best practices in service design, digital transformation, and the financial services sector to ensure good outcomes for our customers.
- Contribute towards our creative culture by helping to drive awareness and understanding of user centred design throughout YBS.
About you
You’ll already have a proven track record of designing engaging services that meet the needs of the people that use them. You will have:
- At least two years' experience as a Service Designer or similar role, ideally within the Financial Services industry or a regulated environment.
- A strong portfolio demonstrating your experience in designing end-to-end services, from research and ideation to prototyping and implementation.
- A strong understanding of digital technology.
- Expertise in research methodologies, data analysis and drawing conclusions from insight to drive improvements and challenge the status quo.
- Highly proficient in design thinking principles and Service Design techniques along with an understanding of agile methodologies.
- Excellent facilitation, communication, presentation, and stakeholder management skills.
- A passion for creating user-centred solutions that meet customer and colleague needs and business objectives.
- Curiosity, empathy, and creativity – getting to the heart of people’s needs, behaviours and motivations is your gift, and you use it to help solve their problems.
- A willingness to learn and try new things - be it tools, techniques, or ways of working.
- An understanding of AI and how it impacts customer experience and back end automation.
- Experience in Service Design that includes frontline services is an advantage.
About us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development
We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity
We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday: You'll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus: At YBS we work collaboratively and share in our success together, so when we reach our goals we're all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension: We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- Healthcare: Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits: When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Service Designer- 12 Month FTC in Leeds employer: Yorkshire Building Society
Yorkshire Building Society is an excellent employer that fosters a collaborative and innovative work culture, allowing Automation Engineers to thrive in a hybrid environment between home and their vibrant Leeds office. With a strong focus on employee growth, the society offers extensive benefits such as 25 days of holiday, a rewarding bonus scheme, and a robust pension contribution, making it an attractive place for those seeking meaningful and fulfilling careers in technology.
Contact Details:
Yorkshire Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer- 12 Month FTC in Leeds
✨Get Your Work Out There
As a temporary UX/UI designer, it’s crucial to have a solid portfolio that showcases your best projects. Share your designs on platforms like Behance or Dribbble, and don't shy away from seeking feedback in design communities. The more visible you are, the better your chances of snagging that next gig!
✨Join Design Meet-ups
Networking in the UX/UI design field can be a game changer. Attend local design meet-ups or workshops to connect with other designers and potential employers. These casual settings often lead to freelance or temporary job opportunities that are not advertised widely. Plus, it’s a great way to share ideas and get inspired!
✨Flexible Platforms for Temporary Roles
Use job platforms that focus on temporary roles, like Creative Circle or Similar. These sites often have listings specifically for short-term design projects, making it easier for you to find quick gigs. Make sure your profiles on these platforms are up to date and highlight your availability!
✨Slide into Direct Applications
When you see a company like Yorkshire Building Society is looking for a Service Designer- 12 Month FTC, don’t just rely on job boards. Check out their careers page and apply directly! Companies often prefer candidates who show initiative and genuine interest in their work, plus you might find opportunities that haven't been widely advertised yet.
We think you need these skills to ace Service Designer- 12 Month FTC in Leeds
Some tips for your application 🫡
Show off your portfolio:Since you're diving into UX/UI design, make sure your portfolio is front and centre. We want to see your design process, not just the final products. Share case studies that explain your thought process, the problems you solved, and how you approached user research!
Tailor your CV for the design world:In UX/UI design, your CV should reflect your creative side! Highlight relevant design skills, software you’re proficient in (like Sketch or Figma), and any user experience methodologies you’ve employed. Keep it sleek and visually appealing—after all, we’re in design!
Emphasise your adaptability:Because this is a temporary role with Yorkshire Building Society, we want to see that you can hit the ground running. In your cover letter, mention examples of how you’ve adapted to tight deadlines or changing project scopes in the past. Showcase that flexibility and eagerness to learn!
Highlight collaboration experience:UX/UI design is all about teamwork. When you’re applying, mention any experiences where you’ve worked closely with developers, product managers, or other designers. Let Yorkshire Building Society know how you can effectively communicate and collaborate to create fantastic user experiences.
How to prepare for a job interview at Yorkshire Building Society
✨Show Off Your Portfolio
When interviewing for a temporary UX/UI design role at Yorkshire Building Society, your portfolio is your best friend. Bring along a digital copy and be ready to discuss your design process, the challenges you faced in your past projects, and how you solved them. This is a great opportunity to showcase your adaptability and how quickly you can deliver results.
✨Know Your Tools Inside Out
In the world of UX/UI design, familiarity with tools like Sketch, Figma, or Adobe XD is crucial. Make sure you can comfortably talk about projects you’ve completed with these tools and any unique features you’ve leveraged. The interviewer might throw in some technical questions about these tools, so be prepared!
✨Understand the Company’s Design Voice
For a temporary gig at Yorkshire Building Society, it's key to understand their brand and design ethos. Dive into their past projects or any current designs they may have on their website. Showing that you’re aligned with their visual style and user experience approach will help you stand out during the interview.
✨Flexibility is Key
As it’s a temporary position, highlight your ability to adapt and learn quickly. Discuss previous experiences where you’ve had to pivot your design approach or work under tight deadlines. Employers like Yorkshire Building Society will appreciate someone who can hit the ground running and be a quick study.
