At a Glance
- Tasks: Lead the Service Design Team to create customer-focused services across various channels.
- Company: Yorkshire Building Society, a forward-thinking organisation prioritising customer experience.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team with a focus on inclusivity and compliance.
- Why this job: Shape innovative services that truly meet customer needs and influence key stakeholders.
- Qualifications: Experience in service design and strong mentoring skills required.
The predicted salary is between 60000 - 80000 £ per year.
Yorkshire Building Society is seeking a Service Design Lead to steer the Service Design Team across digital, telephony and retail channels.
You will shape the design direction, ensuring customer needs are central and that services are robust, inclusive and FCA compliant while supporting strategic targets.
The role is hybrid with some onsite presence in Leeds and a 12-month fixed-term contract.
You will mentor designers, influence stakeholders including the C-suite, and drive service innovation
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Senior Service Design Lead — Customer Experience in Leeds employer: Yorkshire Building Society
Yorkshire Building Society is an excellent employer that fosters a collaborative and innovative work culture, allowing Automation Engineers to thrive in a hybrid environment between home and their vibrant Leeds office. With a strong focus on employee growth, the society offers extensive benefits such as 25 days of holiday, a rewarding bonus scheme, and a robust pension contribution, making it an attractive place for those seeking meaningful and fulfilling careers in technology.
Contact Details:
Yorkshire Building Society Recruitment Team
