At a Glance
- Tasks: Lead the Residential mortgage business, driving strategy and ensuring customer satisfaction.
- Company: Join YBS, a member-focused organisation that values people over profits.
- Benefits: Enjoy 25 days holiday, flexible working, and a generous pension contribution.
- Other info: Inclusive culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in a high-stakes leadership role with ownership and accountability.
- Qualifications: Proven experience in Residential mortgage lending and strong leadership skills required.
The predicted salary is between 70000 - 90000 € per year.
We’re looking for a senior leader to take full accountability for the performance of our Residential mortgage business. This is a general manager style role: responsible for setting direction, making commercial and customer trade offs, and ensuring delivery across the end to end Residential mortgage lifecycle. You will shape where and how we compete in the market, balance growth and sustainability, and ensure strong, fair outcomes for our members. You’ll be accountable for Residential market participation, product and pricing strategy, customer outcomes, balance sheet performance and operational delivery.
This is a high‑impact leadership role for someone who enjoys ownership, judgement and delivery at scale.
About The Role
- Running the Residential mortgage business as a complete commercial and customer proposition – not just a product set.
- Making deliberate choices about where we participate across first time buyers, home movers, re‑mortgage and retention, and where we choose not to.
- Balancing growth, margin, capital, risk appetite and Consumer Duty in live decision making.
- Translating strategy into execution across a complex, regulated operating environment.
- Providing visible senior leadership across the Homes business and externally with key stakeholders.
Key accountabilities
- Set and lead the Residential mortgage strategy, including market participation, propositions, pricing and retention.
- Own overall performance, including commercial outcomes, customer experience, and sustainable balance sheet returns.
- Lead cross‑functional delivery across Distribution, Credit Risk and Operations, ensuring propositions are executed effectively from origination through to servicing.
- Embed high standards of governance, risk management and Consumer Duty, ensuring customer outcomes are central to decisions.
- Lead, develop and inspire senior leaders, building a high‑performing, inclusive and accountable culture.
About you
- A senior leader with clear ownership for both commercial and customer outcomes, comfortable carrying end‑to‑end accountability.
- Deep experience in Residential mortgage lending, with strong understanding of pricing, propositions, distribution and retention.
- Proven judgement in balancing growth, risk, regulation and long term value.
- A credible leader in regulated environments, confident embedding Consumer Duty into everyday decision making.
- An experienced change leader, able to turn strategy into delivery through influence and collaboration.
About us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime to discuss this during the recruitment process.
Development
We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity
We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
- Holiday: You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus: At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension: We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- Healthcare: Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits: When you join YBS you’ll have access to our self‑service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply? If you’re excited about this role and want to be part of the YBS team, click apply now to send us your application.
Senior Manager - Residential Mortgages in Leeds employer: Yorkshire Building Society
At YBS, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values your individuality and career aspirations. With flexible working options, comprehensive development programmes, and a strong focus on employee wellbeing, we empower our team to thrive both personally and professionally. Join us in making a meaningful impact in the Residential mortgage sector while enjoying competitive benefits and a collaborative environment that celebrates success together.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager - Residential Mortgages in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage industry and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its competitors. Understand their market position and be ready to discuss how you can contribute to their Residential mortgage strategy. Show them you mean business!
✨Tip Number 3
Practice your pitch! You want to convey your experience in residential mortgages clearly and confidently. Highlight your leadership skills and how you've balanced growth with customer outcomes in past roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our team at YBS.
We think you need these skills to ace Senior Manager - Residential Mortgages in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in residential mortgages. We want to see how your skills align with the key accountabilities mentioned in the job description.
Showcase Leadership Experience:Since this is a senior role, it’s crucial to demonstrate your leadership capabilities. Share examples of how you've led teams and driven performance in previous roles, especially in regulated environments.
Be Clear on Your Strategy:In your application, outline your approach to setting and executing a residential mortgage strategy. We’re keen to understand how you balance growth, risk, and customer outcomes in your decision-making.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the recruitment process.
How to prepare for a job interview at Yorkshire Building Society
✨Know Your Stuff
Make sure you have a solid understanding of the Residential mortgage landscape. Brush up on current market trends, pricing strategies, and customer outcomes. Being able to discuss these topics confidently will show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Leadership Skills
This role is all about leadership, so be prepared to share examples of how you've successfully led teams in the past. Think about times when you’ve balanced commercial outcomes with customer satisfaction, and be ready to discuss your approach to building an inclusive and high-performing culture.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, especially around risk management and decision-making. Practice articulating your thought process and the factors you consider when making tough choices, as this will demonstrate your judgement and strategic thinking.
✨Align with Their Values
YBS values inclusivity and member care, so make sure to highlight how your personal values align with theirs. Share experiences that reflect your commitment to customer outcomes and how you’ve fostered an inclusive environment in your previous roles.
