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- Tasks: Coordinate digital user research and improve research operations for a dynamic team.
- Company: Join YBS, a member-focused organisation that values inclusivity and collaboration.
- Benefits: Enjoy 25 days holiday, health benefits, and a bonus scheme up to 15%.
- Why this job: Make a real impact in user research while developing your skills in a supportive environment.
- Qualifications: Experience in managing research operations and exceptional communication skills required.
- Other info: Flexible working options available to help you balance work, studies, and hobbies.
The predicted salary is between 28800 - 43200 £ per year.
Are you a Digital User Research Coordinator looking for your next opportunity? Do you have experience managing and coordinating a wide range of research engagements for a dynamic research team? If this sounds like you, we’d love to hear from you.
At YBS, our established design team plays a key role in shaping our transformation journey. Our User Centred Design practice is committed to inclusive design ensuring our digital products and services work for everyone. Our Digital User Research Coordinator will be responsible for managing the delivery of Digital User Research, working to improve ways of working, and also contributing to the delivery of research work at times of high demand.
You’ll be joining a supportive, collaborative team where different perspectives are valued, ideas are welcomed, and everyone has the chance to grow. This role is hybrid, with a mix of remote working and occasional time on-site in our central Leeds office.
About the role
As Digital User Researcher Coordinator you’ll support the successful delivery of digital user research by providing high quality project coordination and stakeholder management. Identifying opportunities to improve research operations, you will:
- Manage the intake and prioritisation of research requests from teams across our business by acting as the liaison between business stakeholders and the Digital User Research team, managing stakeholder expectations and communication of timelines and progress.
- Support the Digital User Research team at times of high demand by designing, conducting and sharing findings from your own research studies.
- Own and maintain the research roadmap, ensuring projects are scoped, scheduled and tracked effectively.
- Coordinate resource allocation across multiple research projects and monitor progress against timelines, managing the delivery of research projects.
- Develop and maintain research processes, templates and documentation.
- Create the right environment for Digital User Researchers to do their best work, by leading ceremonies that support collaboration and team efficiency.
About you
We’re looking for someone who brings experience in managing research operations, along with a focus on continuous improvement and a collaborative mindset. You’ll have:
- Experience coordinating research and managing operations within user research teams.
- A deep understanding of user research best practice and ways of working.
- Knowledge of a range of digital user research methodologies - such as talk out loud testing, desk research, Wizard of Oz testing and surveys.
- Exceptional stakeholder management and communication skills.
- Ability to juggle competing priorities and make smart decisions based on business needs.
- An understanding of using automation and AI to optimise team operations.
About us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development
We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity
We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday: You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus: At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension: We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare: Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits: When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply? If you’re excited about this role and want to be part of the YBS team, apply now to send us your application.
Want more information? If you have any questions about this role, please contact Mike Peel.
Digital User Research Coordinator in Leeds employer: Yorkshire Building Society
Contact Detail:
Yorkshire Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital User Research Coordinator in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the role of Digital User Research Coordinator. Highlight your skills in managing research operations and stakeholder communication to make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team at YBS!
We think you need these skills to ace Digital User Research Coordinator in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing research operations. Use keywords from the job description to show us you’re a perfect fit for the Digital User Research Coordinator role.
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in past roles. Whether it’s stakeholder management or coordinating research projects, we want to see how you’ve made an impact!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Yorkshire Building Society
✨Know Your Research Methodologies
Make sure you brush up on various digital user research methodologies like talk out loud testing and surveys. Being able to discuss these in detail will show that you have the expertise needed for the role.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed stakeholder expectations in previous roles. This is crucial for the Digital User Research Coordinator position, so be ready to demonstrate your communication prowess.
✨Demonstrate Continuous Improvement Mindset
Think of specific instances where you've identified opportunities for improvement in research operations. Sharing these experiences will highlight your proactive approach and fit with the company's values.
✨Be Ready to Discuss Team Collaboration
Since this role involves leading ceremonies that support collaboration, come prepared with examples of how you've fostered teamwork in past projects. This will show that you can create the right environment for researchers to thrive.
