At a Glance
- Tasks: Lead the Service Design Team to create customer-focused experiences across various channels.
- Company: Yorkshire Building Society, a forward-thinking organisation committed to customer-centric design.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: 12-month fixed term contract with a focus on inclusive design practices.
- Why this job: Shape impactful customer journeys and influence key stakeholders in a dynamic environment.
- Qualifications: Experience in service design and strong leadership skills.
The predicted salary is between 50000 - 65000 £ per year.
Yorkshire Building Society is seeking a Service Design Lead to direct the Service Design Team across digital, telephony and retail channels.
The role blends hybrid working with onsite Leeds presence for a 12‑month fixed term contract.
You will drive customer-centric service design, align with transformation plans, and raise design capability across the organisation.
You'll lead and mentor the team, influence stakeholders including C‑suite, foster inclusive design, and shape best practice for
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Hybrid Service Design Lead for Customer Journeys in Ledston employer: Yorkshire Building Society
Yorkshire Building Society is an excellent employer that fosters a collaborative and innovative work culture, allowing Automation Engineers to thrive in a hybrid environment between home and their vibrant Leeds office. With a strong focus on employee growth, the society offers extensive benefits such as 25 days of holiday, a rewarding bonus scheme, and a robust pension contribution, making it an attractive place for those seeking meaningful and fulfilling careers in technology.
Contact Details:
Yorkshire Building Society Recruitment Team
