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- Tasks: Connect with people and help them achieve their goals through excellent customer service.
- Company: Join YBS, a member-focused organisation that values inclusivity and personal growth.
- Benefits: Enjoy 25 days holiday, health benefits, and a bonus scheme up to 15%.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: No experience needed, just a positive mindset and a willingness to learn.
- Other info: Flexible working options available to support your studies and hobbies.
The predicted salary is between 24000 - 36000 £ per year.
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities for us and for you.
About the Role
As a Customer Service Advisor, you’ll:
- Build meaningful relationships with our members and help them find the right products and services to support their goals whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Huddersfield Branch:
“Our branch is in the centre of Huddersfield, transport into Huddersfield is great with bus and train links alongside a close proximity to the M62 motorway. For those who wish to drive there are car parks within a 5 minute walk to the branch and cost around £4 for the day. Huddersfield is a branch like no other, not just because it’s one of the largest branches in the network but it’s an amazing place to work. It’s a fast-paced environment where no two days are the same alongside a team that have a willingness to go that extra step to make it successful. It provides a great opportunity for any individual to learn great skills and have a platform to grow.
We are a large team of colleagues, 22 in total, made up of a Branch Manager, 2 Assistant Branch Managers and 19 Customer consultants. We have a real mixture of colleague experience ranging from 20 years plus to just a couple of months all with the right level of knowledge and capability to deal with our large customer base.
About You
You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future-ready.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development
We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity
We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday: You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus: At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension: We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare: Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits: When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply? Great with people? Then we think it would be great to meet you. Apply now.
Customer Advisor- 9 Month Fixed Term Contract in Huddersfield employer: Yorkshire Building Society
Contact Detail:
Yorkshire Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor- 9 Month Fixed Term Contract in Huddersfield
✨Tip Number 1
Get to know the company! Research YBS and its values, especially how they focus on customer service and community. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with members across various channels, role-play different scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Show your personality! YBS values diversity and a positive mindset, so don’t be afraid to let your true self shine through. Share personal stories that highlight your empathy and ability to build relationships with others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the YBS family. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Customer Advisor- 9 Month Fixed Term Contract in Huddersfield
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and values that align with our mission at YBS.
Tailor Your Application: Make sure to customise your application for the Customer Advisor role. Highlight your skills in building relationships and your passion for helping others, as these are key to thriving in our branch network.
Show Your Growth Mindset: We love candidates who are eager to learn and grow! In your application, mention any experiences where you've embraced change or developed new skills, as this aligns perfectly with our values.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at Yorkshire Building Society
✨Know Your Stuff
Before the interview, make sure you understand YBS's values and mission. Familiarise yourself with their approach to customer service and how they prioritise member relationships. This will help you align your answers with what they’re looking for.
✨Show Your Empathy
Since the role requires emotional intelligence, think of examples from your past where you've gone the extra mile for someone. Be ready to share these stories during the interview to demonstrate your ability to connect with members and colleagues alike.
✨Be Ready for Change
YBS is undergoing a digital transformation, so be prepared to discuss how you embrace change. Share any experiences where you adapted to new technologies or processes, showing that you're open-minded and eager to learn.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. Ask about the team dynamics or how they support personal development. This not only shows your enthusiasm but also helps you gauge if it’s the right fit for you.
