At a Glance
- Tasks: Join our Service Design team to innovate customer experiences across digital and retail channels.
- Company: YBS, a friendly and supportive Experience Design team undergoing an exciting transformation.
- Benefits: Competitive salary, generous pension scheme, health benefits, and 25 days holiday.
- Other info: Hybrid working model with opportunities for professional growth and development.
- Why this job: Make a real impact on service design while working with cutting-edge technology.
- Qualifications: Expertise in Service Design and ability to coach junior team members.
Salary: £70,000 - 70,000 per year
Requirements
- Expertise in Service Design across digital and customer-facing channels
- In-depth understanding of technology, how it interfaces with and constrains customer experiences, and how to innovate experience using novel technical or customer experience approaches
- Ability to make informed technology recommendations
- Experience of developing patterns, principles, and end-to-end service models
- Proven ability to shape enterprise service experiences rather than individual journeys
- Deep understanding of inclusive design and how to deliver inclusively across the full service stack, including customer journeys, process, policy, and technology
- Proven track record of designing excellent services that deliver customer and commercial benefits
- Ability to coach more junior team members in technical skills and strategic thinking
- Demonstrable experience in systems thinking, process design, blueprinting, and operating model alignment
- Credibility with senior leaders across Digital, Customer Services, and Technology
- Understanding of AI and how it can influence good services
- Knowledge of D365 is an advantage
Responsibilities
- Work as part of our Service Design team across our customer-facing channels, including digital, telephony, and retail
- Contribute to strategic thinking across all customer channels and drive service innovation across the YBS group
- Develop standards, patterns, and principles for backstage operations
- Deliver service designs that keep customers and colleagues needs at the centre of our services
- Ensure our services are consistent across channels, robust, inclusive, FCA compliant, and support commercial targets and strategy
- Analyse backstage technology and processes to identify opportunities for automation, including RPA and Agentic AI
- Develop service design architecture components, including standards, patterns, principles, and end-to-end service models
- Provide hands-on guidance and feedback to more junior Service Designers
- Act as a positive role model and help ensure our teams work meets high standards of quality
- Contribute to a community of best practice for Service Design across YBS
- Drive uptake and engagement in service design thinking across the organisation
Technologies
- Agentic AI
- AI
- Support
- RPA
- UX UI Design
More
We are a friendly, enthusiastic, and supportive Experience Design team at YBS, working through an exciting transformation journey and offering the opportunity to make a real impact. This is a senior Service Designer role on a 12-month fixed-term contract, with hybrid working that combines remote work and some onsite presence in our central Leeds offices.
We offer a strong benefits package that includes
- our pension scheme with up to 11% from us,
- an on-target bonus of 7% with the potential to earn up to 15%,
- access to brilliant health benefits,
- life assurance at 6 times your salary,
- 25 days holiday with the option to buy more,
- cycle to work or an interest-free loan for an annual ticket,
- wellbeing resources and tools,
- and retail and leisure discounts.
Senior Service Designer in Holbeck employer: Yorkshire Building Society
Yorkshire Building Society is an excellent employer that fosters a collaborative and innovative work culture, allowing Automation Engineers to thrive in a hybrid environment between home and their vibrant Leeds office. With a strong focus on employee growth, the society offers extensive benefits such as 25 days of holiday, a rewarding bonus scheme, and a robust pension contribution, making it an attractive place for those seeking meaningful and fulfilling careers in technology.
Contact Details:
Yorkshire Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Designer in Holbeck
✨Get Your Work Out There
As a temporary UX/UI designer, it’s crucial to have a solid portfolio that showcases your best projects. Share your designs on platforms like Behance or Dribbble, and don't shy away from seeking feedback in design communities. The more visible you are, the better your chances of snagging that next gig!
✨Join Design Meet-ups
Networking in the UX/UI design field can be a game changer. Attend local design meet-ups or workshops to connect with other designers and potential employers. These casual settings often lead to freelance or temporary job opportunities that are not advertised widely. Plus, it’s a great way to share ideas and get inspired!
✨Flexible Platforms for Temporary Roles
Use job platforms that focus on temporary roles, like Creative Circle or Similar. These sites often have listings specifically for short-term design projects, making it easier for you to find quick gigs. Make sure your profiles on these platforms are up to date and highlight your availability!
✨Slide into Direct Applications
When you see a company like Yorkshire Building Society is looking for a Senior Service Designer, don’t just rely on job boards. Check out their careers page and apply directly! Companies often prefer candidates who show initiative and genuine interest in their work, plus you might find opportunities that haven't been widely advertised yet.
We think you need these skills to ace Senior Service Designer in Holbeck
Some tips for your application 🫡
Show off your portfolio:Since you're diving into UX/UI design, make sure your portfolio is front and centre. We want to see your design process, not just the final products. Share case studies that explain your thought process, the problems you solved, and how you approached user research!
Tailor your CV for the design world:In UX/UI design, your CV should reflect your creative side! Highlight relevant design skills, software you’re proficient in (like Sketch or Figma), and any user experience methodologies you’ve employed. Keep it sleek and visually appealing—after all, we’re in design!
Emphasise your adaptability:Because this is a temporary role with Yorkshire Building Society, we want to see that you can hit the ground running. In your cover letter, mention examples of how you’ve adapted to tight deadlines or changing project scopes in the past. Showcase that flexibility and eagerness to learn!
Highlight collaboration experience:UX/UI design is all about teamwork. When you’re applying, mention any experiences where you’ve worked closely with developers, product managers, or other designers. Let Yorkshire Building Society know how you can effectively communicate and collaborate to create fantastic user experiences.
How to prepare for a job interview at Yorkshire Building Society
✨Show Off Your Portfolio
When interviewing for a temporary UX/UI design role at Yorkshire Building Society, your portfolio is your best friend. Bring along a digital copy and be ready to discuss your design process, the challenges you faced in your past projects, and how you solved them. This is a great opportunity to showcase your adaptability and how quickly you can deliver results.
✨Know Your Tools Inside Out
In the world of UX/UI design, familiarity with tools like Sketch, Figma, or Adobe XD is crucial. Make sure you can comfortably talk about projects you’ve completed with these tools and any unique features you’ve leveraged. The interviewer might throw in some technical questions about these tools, so be prepared!
✨Understand the Company’s Design Voice
For a temporary gig at Yorkshire Building Society, it's key to understand their brand and design ethos. Dive into their past projects or any current designs they may have on their website. Showing that you’re aligned with their visual style and user experience approach will help you stand out during the interview.
✨Flexibility is Key
As it’s a temporary position, highlight your ability to adapt and learn quickly. Discuss previous experiences where you’ve had to pivot your design approach or work under tight deadlines. Employers like Yorkshire Building Society will appreciate someone who can hit the ground running and be a quick study.
