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For Companies At a Glance
- Tasks: Build relationships with members and help them achieve their financial goals.
- Company: Join a community-focused team at YBS, where members come first.
- Benefits: Enjoy 25 days holiday, flexible working, and personal development opportunities.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: No experience needed, just a positive mindset and a passion for helping others.
- Other info: Dynamic role with opportunities to engage in community volunteering.
The predicted salary is between 28800 - 43200 £ per year.
About the Role
As a Customer Service Advisor, you'll:
- Build meaningful relationships with our members and help them find the right products and services to support their goals—whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members—without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Liverpool Branch:
“We are looking for a colleague with a passion for customer service and lots of enthusiasm to join our team in Liverpool. If you thrive on supporting customers and being part of the local community, this is the perfect role for you. You will be joining an experienced team who are committed to providing every customer with a joyful experience when they visit or telephone our Branch. In this role, you will be able to grow, develop and reach your true potential in a supportive environment as your personal development is our top priority. We are committed to growing our business and extremely passionate about what we do and how we go about it. This is a fast-paced role with no two days the same, so you are guaranteed to learn something new each day. We have a real desire to provide new and existing customers with real help with real lives and are committed to using our volunteering hours in our local community. This could be at a FareShare depot, delivering Money Minds sessions in primary schools, or arranging other community events, there are plenty of opportunities for you to get involved. We also like to have some fun along the way so if this sounds like the right opportunity for you then please get in touch.”
Please note: This is a duel-branch location, so you may occasionally be required to work at our St Helens Branch. However, this will not be frequent.
About You
You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future-ready.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including: Holiday. You’ll get 25 days plus
Customer Service Advisor- 12 Month Ftc in England employer: Yorkshire Building Society
Contact Detail:
Yorkshire Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor- 12 Month Ftc in England
✨Tip Number 1
Get to know the company! Research YBS and understand their values, especially their commitment to customer service and community involvement. This will help you connect with the hiring manager during your interview.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with members across various channels, role-play different scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Show your enthusiasm! When you get the chance to chat with the team, let your passion for helping others shine through. Share examples of how you've gone the extra mile in previous roles or experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the YBS family.
We think you need these skills to ace Customer Service Advisor- 12 Month Ftc in England
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for helping others shine through. Share any experiences where you've gone the extra mile for someone, as this aligns perfectly with our values at YBS.
Be Yourself: We want to know the real you! Don’t be afraid to showcase your personality in your application. Highlight your unique experiences and perspectives that make you a great fit for our team.
Tailor Your Application: Make sure to customise your application to reflect the specific role of Customer Service Advisor. Mention how your skills and mindset align with our mission to support members in achieving their goals.
Apply Through Our Website: For the best chance of success, apply directly through our website. This ensures your application gets to the right people and shows you're serious about joining our fantastic team!
How to prepare for a job interview at Yorkshire Building Society
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Think about how you can build meaningful relationships with customers and support them in achieving their goals. Be ready to share examples of how you've gone the extra mile for someone in the past.
✨Show Your Enthusiasm
Let your passion for customer service shine through during the interview. Talk about why you love helping people and how you thrive in dynamic environments. This role is all about making connections, so your enthusiasm will be key!
✨Emphasise Your Growth Mindset
The hiring manager is looking for someone eager to learn and develop. Be prepared to discuss how you've embraced change in previous roles and what steps you take to improve your skills. Highlight any training or development opportunities you've pursued.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and emotional intelligence. Think of scenarios where you've had to handle difficult situations or support a team member. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
