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- Tasks: Lead the distribution strategy for Homes, shaping customer experiences and partnerships.
- Company: Yorkshire Building Society, focused on helping people find their homes.
- Benefits: 25 days holiday, competitive bonus, up to 11% pension contribution, and health benefits.
- Other info: Join an inclusive environment that values your individuality and career development.
- Why this job: Make a real impact in a high-profile leadership role with flexible working options.
- Qualifications: Board-level experience in multi-channel mortgage distribution and strong operational leadership skills.
The predicted salary is between 75000 - 90000 ÂŁ per year.
At Yorkshire Building Society, our purpose is clear: to help people have a place to call home. Within Homes, distribution plays a critical role in how we reach customers, how we partner with the market, and how consistently we deliver great outcomes at scale. We’re now looking for a Director of Distribution to take accountability for how our Homes propositions are distributed, experienced and delivered across intermediary, direct and emerging channels.
This is a high‑profile leadership role, combining strategy ownership with hands‑on execution, and sitting at the heart of our Homes leadership team.
About the Role
As Director of Distribution, you’ll lead our end‑to‑end Homes distribution strategy — shaping how brokers and customers access our products, how partners experience working with us, and how customer journeys are designed and delivered from onboarding through to ongoing service and resolution. This is not just a channel leadership role. You will own customer experience design and delivery standards across Homes, ensuring consistency, quality and regulatory confidence at scale. You’ll be a visible leader internally and externally, working closely with brokers, intermediaries, partners and senior stakeholders to position YBS as a partner of choice in the market.
Key Accountabilities
The Director of Distribution will shape and deliver the end‑to‑end distribution strategy for Homes across Yorkshire Building Society’s brands. This includes leading the direct‑to‑consumer strategy for YBS, alongside responsibility for intermediary distribution through Accord Mortgages and YBS Commercial. The role sets clear direction across direct, broker and emerging channels to maximise reach, sustainable growth and customer outcomes, while leading large‑scale operational delivery across distribution and associated servicing functions. Accountability spans performance management, operational resilience and continuous improvement across all in‑scope teams.
A core part of the role is governing and evolving YBS’s broker and intermediary proposition. This includes shaping network strategy, building senior strategic relationships, negotiating commercial arrangements and ensuring Accord and YBS Commercial are positioned as high‑quality, reliable partners of choice. Working closely with Digital Channels and operational leaders, the Director will also drive the development of seamless, compliant and differentiated customer journeys across both digital and assisted channels, with clear standards for onboarding, servicing, retention and complaint resolution embedded consistently across brands.
The Director of Distribution will lead the development of strategic partnerships and alliances across the wider ecosystem, including brokers, fintechs and other market partners, identifying opportunities that enhance YBS’s proposition, market presence and innovation agenda. Decision‑making will be grounded in robust analysis of channel and partner performance, using data and management information to drive accountability, commercial performance and customer value.
The role is a senior external leadership position for the Society. The Director will be a visible, credible and influential presence in the market, representing YBS, Accord and YBS Commercial with brokers, partners, regulators and wider stakeholders, and helping to shape market debate where appropriate. Internally, the role champions strong governance and regulatory compliance across all distribution and partnership activity, ensuring Consumer Duty, conduct risk and product approval standards are fully embedded and evidenced. The Director will sponsor transformation and change across distribution and servicing, and inspire and lead a high‑performing, inclusive leadership team with a strong customer and delivery focus.
About You
Key experience we’re looking to see includes:
- Board‑level leadership of multi‑channel mortgage distribution, spanning intermediary, direct and emerging channels.
- Proven experience shaping and governing broker and intermediary networks, including commercial negotiation and partner positioning.
- Clear ownership of end‑to‑end customer journeys, delivered at scale across onboarding, servicing, retention and complaints.
- A strong operational leadership background, with experience leading large teams through performance management, resilience and continuous improvement.
- Experience developing and leading strategic partnerships and ecosystems, including digital and third‑party relationships.
You’ll be comfortable balancing strategic thinking with hands‑on execution, and bringing clarity, pace and accountability in a complex, regulated environment.
About us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility – We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development – We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity – We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. A competitive bonus is offered in line with the accountability of the role.
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply? If you’re excited about this role and want to be part of the YBS team, click apply now to send us your application.
Director of Distribution employer: Yorkshire Building Society
Contact Detail:
Yorkshire Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Distribution
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Yorkshire Building Society. Attend events, webinars, or even local meet-ups to get your name out there and make valuable connections.
✨Tip Number 2
Prepare for interviews by researching YBS’s values and recent initiatives. Show us you’re not just another candidate; demonstrate how your experience aligns with our mission to help people find a place to call home.
✨Tip Number 3
Practice your pitch! Be ready to explain how your leadership style and strategic vision can enhance our distribution strategy. We want to hear how you’ll drive customer experience and operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows us you’re genuinely interested in being part of the YBS family.
We think you need these skills to ace Director of Distribution
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences that match the Director of Distribution role. Highlight your leadership experience in multi-channel mortgage distribution and how you've shaped customer journeys.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use quantifiable results to demonstrate how you’ve improved performance, built partnerships, or enhanced customer experiences in previous roles.
Be Authentic: At YBS, we value authenticity. Let your personality shine through in your application. Share your passion for helping people find a place to call home and how you align with our values.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role and our culture there!
How to prepare for a job interview at Yorkshire Building Society
✨Know Your Distribution Strategy
Before the interview, make sure you have a solid understanding of distribution strategies, especially in the mortgage sector. Familiarise yourself with how Yorkshire Building Society approaches its distribution across various channels and be ready to discuss how your experience aligns with their goals.
✨Showcase Your Leadership Skills
As a Director of Distribution, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past roles where you've successfully led teams through change or improved operational performance. Highlight your ability to inspire and manage large teams effectively.
✨Understand Customer Journeys
Be prepared to discuss your experience with end-to-end customer journey design. Think about how you can enhance customer experiences across onboarding, servicing, and complaint resolution. Bring specific examples of how you've improved these processes in previous roles.
✨Build Relationships with Stakeholders
This role requires strong relationships with brokers, partners, and regulators. Think about how you've built and maintained strategic partnerships in the past. Be ready to share your approach to negotiation and how you ensure compliance and quality in those relationships.