At a Glance
- Tasks: Build relationships and help members find the right products for their goals.
- Company: Join YBS, a member-focused organisation that values people over profits.
- Benefits: Enjoy 25 days holiday, bonuses, pension contributions, and health benefits.
- Other info: Flexible working options to fit around your studies and hobbies.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: No experience needed, just a positive mindset and eagerness to learn.
The predicted salary is between 12 - 15 £ per hour.
About the Role
As a Customer Service Advisor, you’ll:
- Build meaningful relationships with our members and help them find the right products and services to support their goals—whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members—without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Peterborough Branch:
“Peterborough is a vibrant branch located in a busy city centre with excellent transport links and a diverse customer base. We are passionate about supporting your onboarding journey, so you feel confident delivering great service across multiple channels, including face-to-face, online and over the telephone.”
“No two days are the same, with a wide variety of tasks including counter transactions, savings conversations, digital support, as well as inbound and outbound calls, all focused on delivering a truly customer‑centric experience.”
“Alongside day‑to‑day activities, we are committed to supporting individual growth and development across knowledge, skills and behaviours. We also actively encourage colleague progression and succession for those who are looking to build and develop their careers with us.”
About You
You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future‑ready.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work‑life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development
We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity
We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday: You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus: At YBS we work collaboratively and share in our success together, so when we reach our goals we all receive an on‑target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension: We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare: Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits: When you join YBS you’ll have access to our self‑service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply? Great with people? Then we think it would be great to meet you. Apply now.
Customer Service Advisor- Part Time employer: Yorkshire Building Society
At YBS, we pride ourselves on being an exceptional employer, particularly in our vibrant Peterborough branch where you can build meaningful relationships with our members while enjoying a supportive and inclusive work culture. We offer flexible working options, comprehensive training, and a commitment to your personal development, ensuring that you feel valued and empowered to grow your career with us. With competitive benefits including generous holiday allowances, a strong pension contribution, and health and wellbeing support, YBS is dedicated to creating a rewarding environment for all employees.
Contact Details:
Yorkshire Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor- Part Time
✨Tip Number 1
Get to know the company culture! Before your interview, check out YBS's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with members across various channels, try role-playing different scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Show off your empathy! Think of examples from your past where you've gone the extra mile for someone. Sharing these stories will demonstrate your commitment to creating a welcoming atmosphere for members and teammates alike.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the team. This shows your enthusiasm and helps you figure out if YBS is the right fit for you.
We think you need these skills to ace Customer Service Advisor- Part Time
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to know who you are beyond your qualifications. Share your experiences and values that align with our mission of supporting members.
Tailor Your Application:Make sure to customise your application for the Customer Service Advisor role. Highlight your ability to build relationships and your commitment to going the extra mile for our members. Show us why you're a perfect fit!
Show Your Growth Mindset:We love candidates who are eager to learn and grow. In your application, mention any experiences where you've embraced change or developed new skills. This will show us that you're ready to thrive in our dynamic environment.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the process smoother for everyone involved. We can’t wait to hear from you!
How to prepare for a job interview at Yorkshire Building Society
✨Know Your Stuff
Before the interview, take some time to research YBS and its values. Understand their commitment to customer service and how they support their members. This will help you align your answers with what they’re looking for.
✨Show Your Empathy
Since the role focuses on building relationships, be prepared to share examples of how you've shown empathy in past experiences. Think about times when you went the extra mile for someone and how that made a difference.
✨Be Ready for Dynamic Questions
Expect questions that assess your adaptability and how you handle change. Prepare examples from your past where you thrived in a dynamic environment, showcasing your curiosity and positivity.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and development opportunities available or how the team fosters inclusivity. This shows your genuine interest in growing with the company.
